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Opportunities for young shop volunteers

"I know that what I'm doing is helping as well as being loads of fun."


Apply now

A young charity shop volunteer helps a customer find clothes 1 © Stephen Latimer/British Red Cross
We have a great programme to help our young charity shop volunteers develop their retail skills while making a difference in their communities.

Certificate in retail skills

Whether you think your future lies in retail or you just love to shop, why not give our certificate in retail skills a go?

How would I be helping people?

Our charity shops raise vital money to fund our services and help people both locally and internationally. As a charity shop volunteer, you could find yourself:

  • helping and serving customers
  • sorting and pricing clothes and other items
  • designing shop windows and other displays.

How would the certificate help me?

Our certificate in retail skills is a personal development programme for young charity shop volunteers under the age of 26. It will empower you to get the most from your volunteering, identify the activities you enjoy the most and make your CV stand out from the crowd.A young female shop volunteer serves a customer at the till 2 © Layton Thompson/BRCS 

Can I volunteer in a shop without getting the certificate?

Certainly. You can find out how on our shop volunteering page.

What is involved in the certificate?

The certificate is all about having fun and giving back to your community, so there are no exams or formal assessments. You simply volunteer in one of our shops and record your progress in a booklet that we provide.

There are two levels you can complete:

  • Standard level – takes about 40 hours to complete
  • Advanced level – takes around 100 hours to complete

What is the standard level certificate?

Our standard level certificate lets you experience everything that goes on in the shop.

By the end you will have a good understanding of the retail sector, charity shops and the Red Cross.

Young male shop volunteer smiling 3 © Layton Thompson/BRCS
You will need to complete two sections, each of which take around 20 hours of volunteering:

  • On the shop floor
  • Behind the scenes

What is the advanced level certificate?

Our advanced level certificate gives you a deeper understanding of how the shop works, so you have to complete the standard level before tackling the advanced level.

You can choose which areas of the shop interest you most and focus on them.

Young female shop volunteer reaches for a clothes rail 4 © Layton Thompson/BRCS
You will need to complete four of the following sections:

  • Getting outside
  • Let’s get creative
  • Introduction to management
  • It’s all about the stock
  • The wonderful world of paperwork
  • Your project

Each section should take you about 25 hours of volunteering to complete, except the project which takes 50 hours and counts as two sections.

How do I apply?

Contact your nearest Red Cross charity shop manager about current opportunities near you.

related pages

Related pages

Shop volunteering
Our shops
Charity shop volunteers win top prize
Jobseeker gains skills at charity shop
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© British Red Cross 2008
British Red Cross, UK Office, 44 Moorfields, London EC2Y 9AL Phone: 0844 871 11 11. Fax: 020 7562 2000.
The British Red Cross Society, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).