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Frequently asked questions

If you have any queries about making a major donation to the British Red Cross then please email us at majordonors@redcross.org.uk or ring 0207 877 7105, 7253 or 7921.

1. Why should I give an unrestricted donation?
2. What are your administration charges? How do you justify them?
3. What distinguishes the British Red Cross from other international aid organisations?
4. Where does the Red Cross have a presence?
5. Why do you need a Red Crystal emblem?
6. How does the Red Cross and Red Crescent Movement work together?
7. Does the Red Cross always do the same work in each country?
8. How can I be sure that money is going to the people who really need it?
9. Can I visit an overseas project I support?
10. How can you ensure that my personal information will be protected?

1. Why should I give an unrestricted donation?

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With the exception of large-scale emergencies, we usually ask for donations to our general funds because it gives us the greatest flexibility in allocating funds where and when they are most needed. Although it is sometimes possible to restrict your donation to a particular country, this can limit the effectiveness of our planning and crucially our ability to respond. 

2. What are your administration charges? How do you justify them?

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Like any other organisation, charities have administration and income-raising costs, which ensure their development and effectiveness. To ensure as much money as possible goes to the cause, all charities have to be able to manage themselves effectively. Administration costs include IT, human resources, finance, planning and project management. In 2006, 10 per cent of our expenditure was spent on support costs.

3. What distinguishes the British Red Cross from other international aid organisations?

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The British Red Cross is part of the largest humanitarian organisation in the world. With 97 million members the Red Cross has a global reach with a presence in communities across the world. The volunteer base of the organisation ensures both local knowledge and maximum benefit to those we help. Our neutrality provides us with unparalleled access in situations where other agencies may not be able to operate.

4. Where does the Red Cross have a presence?

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The Red Cross Red Crescent Movement has a National Society in 186 countries. Each country that is a signatory to the Geneva Conventions has a National Society.

5. Why do you need a Red Crystal emblem?

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By offering new possibilities for protection and identification to National Societies and states that wish to use the Red Crystal, this underlines our commitment to neutral and independent humanitarian action. Ultimately, the goal is to improve protection for all those who need it, whether they are benefiting from humanitarian aid or delivering it.

6. How does the Red Cross and Red Crescent Movement work together?

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The Movement operates under the guidance of two organisations based in Geneva:

The International Committee of the Red Cross (ICRC) is an organisation whose mission is to protect the lives and dignity of victims of conflict and to provide them with assistance. It co-ordinates our international relief activities in situations of conflict. It also prevents suffering by promoting humanitarian law.

The International Federation of Red Cross and Red Crescent Societies (IFRC) which co-ordinates our international assistance to victims of natural and man-made disasters, to refugees and in health emergencies. It promotes co-operation between National Societies, and works to strengthen their capacity to carry out effective disaster preparedness, health and social programmes.

7. Does the Red Cross always do the same work in each country?

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There are three core activities that all National Societies are responsible for: emergency response, first aid and tracing people separated by conflict. Beyond this each National Society provides specific services to meet the needs within their own countries. These activities range from the provision of blood services to running the ambulance service.

8. How can I be sure that money is going to the people who really need it?

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When the British Red Cross transfers funds to overseas projects, the money sent remains within the Red Cross Movement. We do not fund partner organisations. This ensures that we can maintain rigorous control over our finances and are transparent and accountable.

9. Can I visit an overseas project I support?

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Where supporters have made a significant commitment to fund an overseas project we are able to arrange for an overseas visit. Not all projects are appropriate to visit, such as conflict situations. We must also ensure that the dignity of the people we help is protected.

10. How can you ensure that my personal information will be protected?

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At British Red Cross we are committed to protecting your privacy. This statement is made in light of the requirements of the Data Protection Act 1998 in order to alert you to British Red Cross’ data processing practices that will govern the processing of your data. We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

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© British Red Cross 2008
British Red Cross, UK Office, 44 Moorfields, London EC2Y 9AL Phone: 0844 871 11 11. Fax: 020 7562 2000.
The British Red Cross Society, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).