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Fire and emergency support service

Every year, hundreds of families and individuals suffer damage to their home following a fire, flood or similar incident.
The fire and emergency support service (FESS), delivered by trained British Red Cross volunteers using a specially adapted vehicle, provides practical help and emotional support to vulnerable people affected by a domestic fire or similar incident.volunteer pulling stretcher 1 © Alex Maguire


This support includes:

  • immediate temporary shelter in the FESS vehicle
  • assistance in seeking temporary accommodation
  • first aid / emotional support
  • sign-posting to other organisations
  • support with the care of children and pets
  • use of shower and toilet facilities
  • clothing / toiletries / light refreshments
  • use of a telephone and camera to assist with insurance claims

Our volunteers work in co-operation with local fire services across the UK and are ready to respond, particularly outside normal office hours.They will arrive at the scene of the incident within 90 minutes of call-out. The service is free to the people receiving it – all costs are met by voluntary donations to the British Red Cross.

If you would like further information, please contact your local Red Cross office.


This sort of work is very demanding, and the hours can certainly be unsociable, but I wouldn’t change it for the world.”
Fire and emergency support service volunteer
Traces of hope
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© British Red Cross 2008
British Red Cross, UK Office, 44 Moorfields, London EC2Y 9AL Phone: 0844 871 11 11. Fax: 020 7562 2000.
The British Red Cross Society, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).