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New volunteer Salma responds to bonfire blaze

15 August 2008

After months of training with the fire and emergency support service, volunteer Salma Mumtaz found herself suddenly on the front line when an out-of-control bonfire gutted a block of flats.

Salma - new FESS volunteer

Flames from the bonfire – which occurred in Warndon, Worcester – caught the roofs of nearby homes, causing significant fire and smoke damage. Ten residents were evacuated from their homes as firefighters tackled the blaze.

Twenty-year-old Salma, who also works for the Red Cross in Worcester, remembered: “I was having my lunch in the office when Peter Gray, our team leader, rushed in to say our fire and emergency support team had been called out and asked if I was available.

Practical help

“I still have one last course to do before I’m fully trained, so I wanted to know what I was letting myself in for! I asked where it was and what was involved, and he said that our work would mostly involve reassuring people and helping practically where we were needed. So I said ‘Yeah, alright!’”

“Next it was a rush to get my stuff together and within five minutes we were at the scene  – our new offices are very close to the centre of Worcester, which means we can respond really quickly to incidents like these now.

Emotional support

Salma added: “There was a small crowd of people in the road, watching as the firefighters tried to put the blaze out. The first people I met were Caroline and her daughter Helen. Although Caroline’s house hadn’t been affected by the flames, it had significant smoke damage and she was very worried because her cats and dogs were still inside.

A fire and emergency support service volunteer comforts a woman during a fire 1 © Alex Maguire / British Red Cross

“I could tell she was feeling panicky and trying not to cry, so I made her a cup of tea and sat with her in our vehicle while Peter liaised with the firefighters to get her pets out.”

Peter Gray, team leader, said: “Salma is typical of our FESS volunteers – ready to turn up day or night to offer shelter and support. Few people realise how devastating even a small fire can be: the smoke permeates everywhere and clothing, bedding, carpets and furniture all get contaminated and invariably have to be thrown away.

“Sometimes, it takes six months before the house can be made habitable again. Our early intervention makes an immediate difference and helps those affected to recover much more quickly.”

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