If you have a complaint, compliment or comment about the British Red Cross we'd like to hear from you.
Please carefully choose what your feedback relates to:
Alternatively, you can call us. Please carefully choose which area your feedback relates to:
- Fundraising: call 0300 456 1155. You can also find out about fundraising complaints or concerns on our fundraising pages.
- First aid training: call 0161 888 8975.
- Our services or other parts of the organisation: call 0300 456 1981.
If you have a general enquiry about the Red Cross please call 0344 871 11 11.
Can I provide my feedback anonymously?
We encourage you to provide your name and contact details so that we can respond to your feedback. However, the feedback forms above do allow you to provide information anonymously.
Please note: if you are contacting us specifically because you wish to be removed from our mailing list, you will need to provide your contact details. This is so we can accurately identify you in our records and remove your details from our list.
What happens after I submit my feedback?
Your feedback will be logged and passed to the relevant department. If you have requested a response we will aim to acknowledge your feedback within three working days.
Comments and compliments will be recorded and shared so we can use your feedback to improve our services.
Complaints will be passed to an appropriate member of staff, usually a manager. We aim to resolve complaints as quickly as possible, usually within 10 working days.
Sometimes, we may need to investigate the circumstances surrounding your complaint to ensure we take appropriate action. We will contact you to explain this. When the investigation is complete we will contact you.
What will you do with my information?
We will keep a record of all feedback in line with our data protection policy. We will only share your information with the people concerned.
We use all feedback anonymously to help us learn and improve our services. We will not use your information for any other purposes and you will not be added to any mailing lists.
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