accessibility & help

Donation and email fraud


If you are suspicious about a donation request, either by email or a door-to-door solicitation, then please contact the British Red Cross supporter care team on 0300 456 11 55 or e-mail

We are currently raising funds for these appeals:

Europe Refugee Crisis, Yemen Crisis, Syria Crisis, Iraq Crisis, South Sudan, East Africa Crisis, UK Solidarity, Manchester Emergency, London Fire Relief, Disaster and General Funds.

We are appealing for donations to the above appeals via telephone, direct mail, SMS and email. If you receive a request to give to any of these appeals and are at all suspicious that it is not genuine, please contact us on 0300 456 11 55.

Fraudulent disaster appeal emails and websites: things to look out for

Whenever there is a disaster, such as the Europe refugee crisis, the Syria crisis or a UK emergency, there will be those who seek to take advantage of people wanting to donate for the relief effort. Many scams involve emails that claim to be on behalf of the Red Cross and there are numerous variations:

  • They may direct you to a fake website where you are asked for credit card details.
  • They may offer you a position collecting money on their behalf for a percentage, retaining the money you send or using you to launder money from criminal activities.
  • They may ask you to donate cash through money transfer companies such as Western Union.

If you receive an unsolicited email alleging to be on behalf of the Red Cross or collecting for the Red Cross, do not respond to it or provide any personal details, but delete it immediately and do not forward or otherwise circulate it.

Please ensure that you only make donations on the official British Red Cross site:

  • Any emails requesting donations to us through any mechanism other than secure donation via  are fraudulent.
  • Any numbers not beginning 08450 547, 08450 714, 08450 532, 0300 456 or 0300 023 08 are fraudulent.
  • All British Red Cross marketing email addresses end and we do not use general email providers, such as BT Internet or Googlemail, to solicit donations.

If you are suspicious of an email you have received, please contact the British Red Cross supporter care team on 0300 456 11 55 or e-mail

Other scam emails

Fraudulent emails which appear to have been sent from the British Red Cross are in constant circulation. Typically these relate to competition and lottery winnings or travel bookings, and request personal information or some form of payment. Do not respond to these emails and delete them.

If in doubt, and you are concerned about an email you have received, please contact the internal audit department at