accessibility & help

Donation and email fraud

Donations

If you are suspicious about a donation request, either by email or a door-to-door solicitation, then please contact the British Red Cross supporter care team on 0844 87 100 87 or e-mail supportercare@redcross.org.uk

Please note:

Syria Crisis Appeal, Typhoon Haiyan Appeal and South Sudan Crisis Appeal

We are currently appealing for donations to our Syria Crisis, Typhoon Haiyan and South Sudan Crisis appeals via telephone and direct mail. If you receive a request to give to any of these appeals and are at all suspicious that it is not genuine, please contact us.
 
If in doubt please call us on 0844 87 100 87.

Fraudulent disaster appeal emails and websites

Whenever there is a disaster, such as Typhoon Haiyan in the Philippines, the Syria crisis or the Pakistan floods, there will be those who seek to take advantage of people wanting to donate for the relief effort. Many scams involve emails that claim to be on behalf of the Red Cross and there are numerous variations:

  • They may direct you to a fake website where you are asked for credit card details.
  • They may offer you a position collecting money on their behalf for a percentage, retaining the money you send or using you to launder money from criminal activities.
  • They may ask you to donate cash through money transfer companies such as Western Union.

If you receive an unsolicited email alleging to be on behalf of the Red Cross or collecting for the Red Cross, do not respond to it or provide any personal details, but delete it immediately and do not forward or otherwise circulate it.

Please ensure that you only make donations on the official British Red Cross site: www.redcross.org.uk

Any emails requesting donations to us through any mechanism other than secure donation via redcross.org.uk  are fraudulent. Any numbers not beginning 08450 547, 08450 714 or 08450 532 are fraudulent. All British Red Cross marketing email addresses end @mail.redcross.org.uk and we do not use general email providers, such as BT Internet or Googlemail, to solicit donations.

If you are suspicious of an email you have received, please contact the British Red Cross supporter care team on 0844 87 100 87 or e-mail supportercare@redcross.org.uk

Other scam emails

Fraudulent emails which appear to have been sent from the British Red Cross are in constant circulation. Typically these relate to competition and lottery winnings or travel bookings, and request personal information or some form of payment. Do not respond to these emails and delete them.

If in doubt, and you are concerned about an email you have received, please contact the internal audit department at fraud@redcross.org.uk

Related

Sign up for emails

Enter your email address below to receive the latest Red Cross news