23 May 2017
British Red Cross volunteers and staff are providing practical and emotional support to people affected by last night’s attack at an Ariana Grande concert in Manchester.
At the request of the Manchester Police, Red Cross volunteers provided support in a reception centre at the Etihad Stadium on Tuesday morning.
Red Cross volunteers are also providing ambulance support to local hospitals.
- If you have been directly affected by the Manchester attack and need help from the We Love Manchester Fund contact 0800 458 9472.
Mike Adamson, chief executive of the British Red Cross, said: “Our hearts go out to the families and friends of those affected by this terrible attack.
“We are in regular contact with the authorities, and our trained volunteers and staff are on standby to provide additional support to the emergency response as needed.”
If you are concerned about missing family, please contact the British Casualty Bureau number on +44 (0)161 856 9400.
A calming and comforting influence
In the moments after a major incident, the commotion and trauma can be overwhelming. For survivors and witnesses, sometimes what they need most is someone who will listen to them.
Simple actions such as chatting over a cup of tea can make a huge difference to the emotional wellbeing of those who have experienced a major shock.
Red Cross emergency response volunteers are trained to provide practical and emotional support to people in the wake of an emergency.
“Our role is to reassure people, give them emotional support and help comfort them,” said Simon Lewis, head of our crisis response team. “Whether that’s providing a listening ear or giving them shelter, our volunteers are trained to help.”
The Red Cross has established links with emergency services across the UK for such situations. Our trained volunteers were on hand in the immediate aftermath of the Westminster attacks to support the emergency services in a nearby reception centre.
We also send trained psychological and emotional support volunteers to help British nationals overseas in the event of an emergency.
As well as supporting families at the Etihad stadium, Red Cross ambulances and crew have been deployed to hospitals throughout Greater Manchester to help people not involved in the incident get home safely, freeing up much-needed beds.
The Red Cross offers regular support to ambulance services in the UK. We have an extensive fleet of ambulance vehicles and crews and these are used regularly to support NHS ambulance services, during both routine work and major incidents.
Our support work includes patient transport, out of hours hospital discharges and doctors’ urgent calls.