accessibility & help

Visit our museum and archives and FAQs

Red Cross and St Johns volunteers posters

Our museum and archives are temporarily closed to both tours and research appointments. However, we are operating an enquiry service that provides information about the personnel records we hold for the First and Second World Wars and the museum collection.

We regret that we do not currently have the capacity to respond to or keep on record other enquiries received in relation to the archive collections. Please refer to the museum and archives pages for information about our history.

We apologise for any inconvenience caused and we will update these pages when our normal service resumes.

Our enquiry service

We offer an enquiry service about the personnel records we hold for the First and Second World Wars and the museum collection. In return we request a donation or we charge a research fee.

In the first instance for First World War personnel enquiries please search our online database where you may find a relevant record.

We will try to respond to all enquiries within three weeks but currently have only one member of staff so responses may take longer during busy periods. We will not charge for any enquiry that takes up to 30 minutes to complete.

However, we do request a donation of £5 or more to cover the cost of providing this service. You can donate via PayPal or by a cheque made payable to the British Red Cross and sent to Museum and archives, 44 Moorfields, London, EC2Y 9AL.  

If we estimate that an enquiry will take longer than 30 minutes (according to our knowledge of the collection), we reserve the right to charge a research fee of £10.  We will contact you via email, letter or telephone to agree the payment in advance. 

Depending on the condition of the material, we may offer you the opportunity to make an appointment to visit our designated research space to conduct the research.

We aim to answer enquiries in the order received, although when multiple enquiries from an individual or organisation are submitted, those received from new users will be prioritised.

Please note that we cannot guarantee to hold the relevant information to answer your enquiry. We will endeavour to direct you to other sources of information where possible.  

Reproductions of material: photocopies and scans

We can only scan or photocopy material if there is no risk of causing damage to the items. 

We will provide one digital scan or one page of photocopying free of charge. The following charges will be applied to all additional reproductions.

Digital scan (sent via email)    Price (£)         Delivery (£)

Black and white/colour (A4)               £1 per page         Free

Black and white/colour (A3)               £2 per page         Free

Printed scan (standard paper)  Price (£)          Delivery (£)

Black and white/colour (A4)              £3 per page       (per 20 sheets) £4.50 UK
                                                                                              (per 20 sheets) £9.50 Overseas

Black and white/colour (A3)              £5 per page       (per 20 sheets) £4.50 UK
                                                                                              (per 20 sheets) £9.50 overseas

Photocopy                                Price (£)          Delivery (£)

A4                                                           £0.30 per page    (per 20 sheets) £4.50 UK
                                                                                                (per 20 sheets) £9.50 overseas

A3                                                           £0.40 per page    (per 20 sheets) £4.50 UK
                                                                                                (per 20 sheets) £9.50 overseas

Frequently asked questions (FAQs)

Collections

I'm a medal collector. Do you have any information about Red Cross medals and badges?

Yes, please see our medals and badges pages.

I would like to donate a uniform/badge/photograph/autograph album to the collection. What should I do?

We would be interested in receiving a detailed list of any potential items and any contextual information you may have. This will help to consider the items according to our acquisition and disposal policy

Unfortunately, we are unable to accept all items offered, especially if they duplicate items already in the collection. 

Family history

I'm researching my family history and I think one of my ancestors was a Red Cross nurse (VAD). Do you have any information?

Yes, possibly. Find out what kind of information we hold in our personnel records.

I'm researching my family history and one of my ancestors served in the military. Do you have any records?

No. We hold records of British Red Cross personnel. You may find other organisations, listed on the useful contacts page, are able to help you.

Prisoners of war

I'm looking for records of a prisoner of war. Do you have any?

No, records of prisoners of war are held by the International Committee of the Red Cross in Geneva. However, we can give you full details on how to apply for prisoner of war records.

I'm writing a book about prisoners of war. Do you have any information about Red Cross food parcels?

Yes, see our page about the food parcels.

School projects

I'm doing a project at school about the Second World War. Do you have any information about what the Red Cross did during the war?

Yes, check out our history section or visit Caring on the home front, our website dedicated to the work of the Joint War Organisation. You might also want to look at our Second World War picture gallery, but please do not use any of our photos without our permission.

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