accessibility & help

Changing your details

If you have any queries about donating to the British Red Cross then please email us at supportercare@redcross.org.uk or ring 0300 456 11 55.

1. My bank details have changed. Can I update them online?  

3. Can I change the amount of my regular gift online?

3. How do I notify you of a change of address?

4. How can I change the way you communicate with me?

1. My bank details have changed. Can I update them online?

Unfortunately not. We do not have the facility for you to change your bank details on our website.  If you would like to notify us of changes to your bank details please phone us on 0300 456 11 55.

2. Can I change the amount of my regular gift online?

If your gift is payable by direct debit, please email regulargivingsupport@redcross.org.uk with your name, address (including the postcode) and a supporter reference number if you have it to hand. Please let us know the new amount you would like to give and the date on which you would like us to start collecting your donation. We will then send you a letter to confirm this change.

3. How do I notify you of a change of address?

Please email supportercare@redcross.org.uk with your name, your old address, your new address (including the postcodes) and your supporter reference number if you have it to hand.

4. How can I change the way you communicate with me?

Please call us on 0300 456 11 55 so we can talk you through the options, or you can do this online.

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Supporter Care Line

(during office hours Mon-Fri)

0300 456 11 55

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