accessibility & help

Changing your details

If you have any queries about donating to the British Red Cross then please email us at supportercare@redcross.org.uk or ring 0844 87 100 87.

1. My bank details have changed. Can I update them online?  

2. How do I notify you of a change of address?

3. Can I change the amount of my regular gift online?

1. My bank details have changed. Can I update them online?

Unfortunately not. We do not have the facility for you to change your bank details on our website.  If you would like to notify us of changes to your bank details please phone us on 0844 87 100 87.

2. How do I notify you of a change of address?

Please email supportercare@redcross.org.uk with your name, your old address, your new address (including the postcodes) and your supporter reference number if you have it to hand.

3. Can I change the amount of my regular gift online?

If your gift is payable by direct debit, please email regulargivingsupport@redcross.org.uk with your name, address (including the postcode) and a supporter reference number if you have it to hand. Please let us know the new amount you would like to give and the date on which you would like us to start collecting your donation. We will then send you a letter to confirm this change.

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Supporter Care Line

0844 87 100 87

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