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Tag: Case studies

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FESS volunteers Pete Kingwell and Monty Wild

Isabel’s story: 'Wonderful volunteers were a great help'

When Isabel Jones saw her home go up in flames, our volunteers were soon there to offer support.

Jane Horton with her friendly FES volunteers

Jane’s story: ‘My cottage went up in flames’

When a blazing stove set fire to Jane Horton’s cottage, our fire and emergency support volunteers were quickly on hand to help.

Juliana’s story: 'My very first call out'

When lightning caused huge damage to a young family's home, volunteer Juliana Ali raced straight there to help – on her very first call-out.

The Lush family with FES volunteers

Justin and Claire’s story: 'Help after our traumatic fire'

When the Lush family saw their home go up in flames, our volunteers were quickly on hand to help get them through a traumatic night.

The Swindon FES team

Lightning strike causes fire for PlayStation fan

A young man playing games on his PlayStation in an attic flat experienced some unexpected special effects when his roof was blasted by two bolts of lightning.

Volunteers comforts a couple after an incident

Rachel’s story: ‘We literally lost everything’

When a family found their home flooded by a burst water tank, they were inconsolable – until the Red Cross helped them put their lives back together.

Pat and Ray Morgan with FESS volunteers Dai White and Joanne Rendle

Ray and Pat's story: 'It was a terrible day'

When a water pipe burst in the early hours, an elderly couple were beside themselves with worry – until Red Cross volunteers turned up to help.

Fabrice the male volunteer with hi-vis jacket

Why I help people after a fire

Volunteer Fabrice Birembaut explains why he spends some nights helping people caught up in domestic fires and other emergencies.

Dan Bufton from Disability Sport Wales with Connie Jenkins and Red Cross volunteer Janet Morgan

Back playing the sport I love - Connie's story

After a heart attack and stroke, bowls enthusiast Connie thought she would never play the sport she loved again.

Kay Clow event first aid volunteer

Kay’s story: I go to all the best events

One of the perks of being an event first aid volunteer is going to your favourite events – just ask horse-mad Kay Clow, who attends Burghley Horse Trials each year.

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