accessibility & help

Tag: Case studies

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Volunteers comforts a couple after an incident

Rachel’s story: ‘We literally lost everything’

When a family found their home flooded by a burst water tank, they were inconsolable – until the Red Cross helped them put their lives back together.

Pat and Ray Morgan with FESS volunteers Dai White and Joanne Rendle

Ray and Pat's story: 'It was a terrible day'

When a water pipe burst in the early hours, an elderly couple were beside themselves with worry – until Red Cross volunteers turned up to help.

Fabrice the male volunteer with hi-vis jacket

Why I help people after a fire

Volunteer Fabrice Birembaut explains why he spends some nights helping people caught up in domestic fires and other emergencies.

Dan Bufton from Disability Sport Wales with Connie Jenkins and Red Cross volunteer Janet Morgan

Back playing the sport I love - Connie's story

After a heart attack and stroke, bowls enthusiast Connie thought she would never play the sport she loved again.

Kay Clow event first aid volunteer

Kay’s story: I go to all the best events

One of the perks of being an event first aid volunteer is going to your favourite events – just ask horse-mad Kay Clow, who attends Burghley Horse Trials each year.

Hilda Robinson and her volunteer Rita

‘I used to go to bed hoping I wouldn’t wake up…’

After losing both her husband and much of her eyesight, Hilda was at her very lowest ebb – until our volunteer helped her rediscover a zest for life.

Golf course

Hero golfers swing into action

When a man suffered cardiac arrest in his back garden, the outlook was bleak – until three sportsmen at a golf course next door heard his wife’s cries for help.

Theresa Allen and support worker Luke

‘Luke gave me the confidence to go out’

Anyone who has heart surgery in their eighties will naturally need a bit of support to get back on their feet – which is why Theresa Allen turned to us for help.

Rugby fan Osian Nash

How we helped young rugby fan make the big game

When sports fan Osian Nash broke his leg, the most upsetting thing for him was the prospect of missing out on his favourite rugby team’s biggest game of the year.

Motorbike crash

The instant first aider

Just an hour after completing our first aid course, Mamta Juneja saw a motorcyclist flying past her through the air on a busy road.

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