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Tag: Case studies

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Arthur and Esther the six-year-old fundraiser

Arthur and Esther’s story: 'We wanted to say thank you'

After our volunteers helped pensioner Arthur Phillips recover from a house fire, his six-year-old granddaughter raised money for us to say thank you.

Cecil's story: 'Cottage fire burned everything'

When Cecil Muggeridge’s farm cottage was razed to the ground, he didn’t know where to turn – but our volunteers were soon at the scene to help.

Fire and emergency support volunteer talking to a firefighter

Dave and Lee’s story: ‘She was caught in the explosion’

Our volunteers raced through deep snow to help the family of a woman badly burned in a domestic gas explosion.

FESS volunteers Pete Kingwell and Monty Wild

Isabel’s story: 'Wonderful volunteers were a great help'

When Isabel Jones saw her home go up in flames, our volunteers were soon there to offer support.

Jane Horton with her friendly FES volunteers

Jane’s story: ‘My cottage went up in flames’

When a blazing stove set fire to Jane Horton’s cottage, our fire and emergency support volunteers were quickly on hand to help.

Juliana’s story: 'My very first call out'

When lightning caused huge damage to a young family's home, volunteer Juliana Ali raced straight there to help – on her very first call-out.

The Lush family with FES volunteers

Justin and Claire’s story: 'Help after our traumatic fire'

When the Lush family saw their home go up in flames, our volunteers were quickly on hand to help get them through a traumatic night.

Boy choking

Keith's story: I saved choking woman

27 Jul 2011

When a woman started choking in a crowded restaurant, first aid-trained Keith McLavy dove straight in to help and saved her life.

Woman receiving comforting massage from Red Cross volunteer

Maureen's story: “I was so overwhelmed I thought I'd cry!”

Maureen was growing increasingly distressed and wondering how she would cope, until the Red Cross turned up with lots of supplies - and a massage!

Mbiriyashe's story: I got my family back

When Mbiriyashe left his native Zimbabwe to visit his sick sister in Birmingham nine years ago, things quickly went wrong.

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