accessibility & help

Noura's story: "we have seen a big difference in the people we are helping"

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Noura Al Momni is a social worker for the Jordanian Red Crescent psycho-social programme in Amman. It is a joint project run by Unicef, the Jordanian Red Crescent and the French Red Cross.

Noura says: “We offer group sessions for people to talk, to vent – this is the favourite, for the children, of all things, to be able to talk.

“For older age groups we offer training and activities – sculpture, electronics, tailoring. We offer them activities to try and if they are interested in them we teach them more, offer them training.

“We have found for the men it is better to offer an activity, it encourages them to open up and talk if they are busy also doing something. With the women, we find they are more open and want to talk.

“Some children, when they hear a flight overhead, duck”

“With the training, after people have tried some things they have the option to choose a training course and get a certificate, to help towards gaining a profession. For example we offer training to become a professional level tailor or a make-up artist. We offer computer training too.

“We have been here since 2008, but it’s only in the last two months we started working with Syrians. We now have 300 Syrian families who need our help.

“We use art to help the children. We say: ’Do a drawing of a safe space for you’ or they might do a lego model to show us something. We have a story day, where every person comes in to tell a story to the group.The psycho-social centre in Jordan where Noura works© Info

“The major problem for children is insecurity. Our work for the first three days always focuses on breaking down that wall to help the kids talk. Some children, when they hear a flight overhead, they duck, or run and hide – this is what they have learnt from their environment.

“We see a big difference in two months”

“We do outreach work to find people who may need our help, and we have open days too. After outreach work sometimes I feel really down – there is still so much to do. There are more cases out there. But when we help people this lifts us up. I have been with the Jordanian Red Crescent since 2006. I like to help people – it feels good, to talk with people and help them.

“Even in just two months we have seen a big difference in the people we are helping. We see improvements in people’s self-confidence, their self-esteem, they are happier talking even to people they don’t know. Yes, we see a big difference in two months.”

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