During the Australian bushfires, Phyllis spent two nights in a car before she reached the relief centre in Whittlesea.
"The support here at the relief centre has been absolutely wonderful. As soon as we walked through the door there was someone there. And of course, we were feeling pretty miserable after coming down the mountain and seeing all that devastation. They just took us over to get registered with the Red Cross."
More than 400 Red Cross volunteers worked in relief centres in fire-affected communities and continue to ensure that basic needs are met with food, first-aid, information and support. Around 5,000 people have so far registered with the Red Cross so that worried relatives can contact them, and the number is rising.
"We had a cup of tea put in front of us and sandwiches. It’s been absolutely wonderful. The Red Cross volunteer offered to go to the chemist shop to get my prescription for me. Everyone has been so kind. It’s the kindness."
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