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Every day our emergency response volunteers make a vital difference to people in their communities. Read a few of their stories here.
When a family found their home flooded by a burst water tank, they were inconsolable – until the Red Cross helped them put their lives back together.
When lightning caused huge damage to a young family's home, volunteer Juliana Ali raced straight there to help – on her very first call-out.
Emergency response volunteers helped Peter Tibbitts after he was rescued from a terrifying fire in his block of flats – eleven storeys up.
Fire and emergency support service volunteer, John Arnott thought he’d seen it all – until he got called out to three separate house fires in a single day.
Suzie Allen was so grateful for the Red Cross’ help after her house burned down that she has decided to become a volunteer.
After a power cut turned his life upside down by, pensioner James was relieved to see our volunteers riding in to the rescue.
After a family endured a terrifying rooftop escape from a burning building, volunteers offered support and help plan the next steps.
Fire volunteers responded quickly when 85-year-old pensioner Irene was caught up in a sudden house fire.
Volunteer Fabrice Birembaut spends his nights helping people caught up in domestic fires and other emergencies, in the west Midlands.
Adam only volunteers a few times a month for the Red Cross – and often he’s asleep while on duty – yet his actions bring comfort to scores of people caught in the midst of crisis. What does he do?
Fire and emergency support service volunteers got a call-out with a difference when they helped an elderly woman who had been burgled.
Our volunteers do whatever it takes to help people who have lost their home in a fire – they’ll even go searching for a lost cat.
When volunteers responded to a house fire involving a family with two very young children, it was the start of a sustained effort to help them.
Most middle-aged couples spend Sunday evenings in front of the telly – Keith and Ruth Finch are more likely to be out helping families after a fire.
Ah, retirement: a time to relax, put your feet up and take things easy. But not if you’re volunteer Norman Greenhalgh – he’s busier than ever.
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When a family found their home flooded by a burst water tank, they were inconsolable – until we helped them.
When lightning damaged a young family’s home, novice volunteer Juliana Ali raced straight there to help.
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