accessibility & help

For category one responders

The voluntary sector has an important role to play in helping category one responders deal with emergencies, as recognised by the government in the Civil Contingencies Act 2004.

The Red Cross’ focus is on supporting the police, ambulance service, fire and rescue services, local authorities and health authorities in any way we can to help those most affected by a crisis.

Emergency response volunteer talking on a radio

Emergency response planning contacts

Find contact details for our emergency response planners up and down the UK.

Volunteers and a fireman help a man after a fire

What we do for category one responders

Learn more about the services we offer to help category one responders across the UK.

A Red Cross volunteer and a police officer help a man

How we work with category one responders

We recruit and train volunteers to help the statutory emergency services respond to all kinds of emergencies. Find out how.

Volunteer talks with a family after a domestic fire

Fire and emergency support service

Every year, hundreds of people suffer damage to their home following a fire, flood or similar incident. Our volunteers help them in the immediate aftermath.

Emergency response volunteers unloading equipment from vehicle

Ambulance service support

Find out more about how we offer regular support to ambulance services throughout the UK.

Man on the phone

Disaster Appeal Scheme

The Disaster Appeal Scheme rapidly deploys our resources to raise and then distribute money to people affected by a major incident in the UK.

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