accessibility & help

Feedback about our Event First Aid services

Anyone who uses our services is given the opportunity to give anonymous feedback on their experience.

This information allows us to listen and learn from the people who use our services, make improvements and provide high quality services.

This year we are including an additional question when asking for feedback, “how likely are you to recommend our service to friends and family if they needed similar care or treatment?" This is known as the 'friends and family test'.

The NHS in England introduced the friends and family test in 2013 and it is now being extended to include any NHS-funded community care services, ambulance and patient transport services. This includes some services provided by the British Red Cross. We are introducing the test across all of our services in 2016 and publishing the results.

The results

NHS funded services in England 

The first set of results below show data from our NHS funded ambulance services in England for August 2016. These services saw approximately 2,100 people in August; approximately 0.45% of people gave feedback to us. The results from early adopters are shown below and we have underway a number of initiatives to increase the return rate to enable us to better listen to and learn from the experience of our service users.

How likely are you to recommend our service to friends and family if they needed similar care or treatment?


Extremely likely
Likely
Neither likely or unlikely
Unlikely Extremely unlikely Don't know No response
August total
5 1 0
0
0
0
0
 % total
83.33% 16.67% 
0% 
0% 
0%
0% 
0%

National Red Cross Ambulance Services

The results below show data from our ambulance services and event first aid services nationally for August 2016. These services saw approximately 5,938 people; of these 6 people gave feedback to us.

How likely are you to recommend our service to friends and family if they needed similar care or treatment?


Extremely likely
Likely
Neither likely or unlikely
Unlikely Extremely unlikely Don't know No response
August total
5 1 0
0
0
0 0
 % total
83.33% 16.67% 
0% 
0% 
0%
0% 
0%

National Red Cross Event First Aid Services

The results below show data from our ambulance services and event first aid services nationally for August 2016. These services saw approximately 3,560 people in August; of these 16 people gave feedback to us.

How likely are you to recommend our service to friends and family if they needed similar care or treatment?


Extremely likely
Likely
Neither likely or unlikely
Unlikely Extremely unlikely Don't know No response
August total
13 3 0 0 0 0
0
 % total
81.25% 18.75% 
0% 
0% 
0%
0% 
0%

 

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