accessibility & help

First aid for someone who’s

Watch the video, in which Sylvie is helped when in distress.

Use the information below the video to remind yourself how to help someone who is distressed.

Show you are listening and calmly ask them how you can help.

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You must try to establish trust by showing them respect.


Be considerate of what is going on around them and what they need.

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Remember that they may have difficulty letting you know what they need. For example, they may not speak English very well or be able to hear you.


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