accessibility & help

First aid for someone who’s
distressed

Watch the video, in which Sylvie is helped when in distress.

Use the information below the video to remind yourself how to help someone who is distressed.

1

Show you are listening and calmly ask them how you can help.

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You must try to establish trust by showing them respect.

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2

Be considerate of what is going on around them and what they need.

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Remember that they may have difficulty letting you know what they need. For example, they may not speak English very well or be able to hear you.

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Send us your stories

We love to hear from people who have stepped forward to help in a first aid emergency. If you have a first aid story that you'd be happy to share, please email firstaid@redcross.org.uk including your name, telephone number and some brief details about what happened. The British Red Cross will only use your information to contact you about your first aid story.

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