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Questions and answers aboutdistress

Here are some questions people often ask. If you have a question that isn’t answered here, please feel free to email us at firstaid@redcross.org.uk or use this form.

Q

Will I become traumatised if I help people who have been in an accident or are distressed?

Answer
Answer

No, the majority of people don’t become traumatised from helping others and are actually really pleased they were able to help. If you feel upset after the experience, talk to people you trust. If you are worried about your health, see your GP.

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Q

What if they don’t know or can’t tell me what they want?

Answer
Answer

Offer to listen, and to contact others on their behalf. Be a calming influence and reassure the person that you can help.

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Q

What should I do if I think they’re over-reacting?

Answer
Answer

Everyone has different needs and experiences of life and therefore they will react differently from you. Always try to show respect and listen to what they are saying.

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