accessibility & help

Feedback about our Independent Living services

Volunteer demonstrating a wheelchair

Anyone who uses our services is given the opportunity to give anonymous feedback on their experience.


The British Red Cross is committed to asking the NHS friends and family test (FFT) of all of its services, regardless of NHS funding into that service.

Early May 2016 saw the roll-out of new feedback forms for all Independent Living Services including the FFT questions, giving all of the people we help the option to give feedback anonymously.

The results

In April, our Independent Living services saw approximately 6,000 people ; of these, 336 people gave feedback to us.

We would like you to think about your recent experiences of our service: how likely are you to recommend our service to friends and family if they needed similar care or support?





 Extremely likely Likely
Neither likely nor unlikely
Unlikely Extremely unlikely Don't know No response
April 2016
282 38 0 0 3 1 12

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Assessing the value of our support

 Volunteer talking with client

We commissioned independent research to show how our services can save health commissioners money.

Read the report   >