accessibility & help

Support at home

County Durham and Teesside, Northumbria and Cumbria

We provide short-term practical and emotional support at home to help people regain their independence.

Find out more about support at home.

If you are a health and social care commissioner, please look at our information for commissioners.

We work with Darlington Borough Council to provide a prevention and supported hospital discharge scheme for local residents.

We work with Redcar and Cleveland Borough Council to deliver a befriending service to residents in East Cleveland. We support people at home and can also take them to shops and social events.

We work with Newcastle City Council to provide an emergency contact scheme for carers in Newcastle. This service gives provides peace of mind when carers are out and need to leave the person they care for unattended. The service operates 24 hours a day, 365 days a year.

Step 1. Contact Us


Croft House
Western Avenue
Newcastle-Upon-Tyne
NE4 8SR

0191 2737 961

Map Details: skip

Location Name: 54.765597, -2.1311545. Zoom: 7
  • 1
    0
    GEO: 54.931457, -2.956352

    1. Support at home, Carlisle

    Unit 11 Clifford Court
    Parkhouse Business Park
    Cooper Way, Carlisle

    CA3 0JG

    01228 552486

    View service location in Google Maps
  • 2
    0
    GEO: 54.66055, -1.675813

    2. Support at home, County Durham

    Unit C Adelaide Court
    Belmont Business Park
    Durham

    DH1 1TW

    0191 3841 360

    View service location in Google Maps
  • 3
    0
    GEO: 54.973696, -1.64813

    3. Support at home, Newcastle

    Croft House
    Western Avenue
    Newcastle-Upon-Tyne

    NE4 8SR

    0191 2737 961

    View service location in Google Maps
  • 4
    0
    GEO: 54.557498, -1.305957

    4. Support at home, Stockton on Tees

    2 Thornaby Place,
    Thornaby
    Stockton on Tees

    TS17 6BN

    01642 702730

    View service location in Google Maps
  • 5
    0
    GEO: 54.905485, -1.406366

    5. Support at home, Sunderland

    181 Hylton Road
    Sunderland

    SR4 7YE

    0191 510 8753

    View service location in Google Maps

Step 2. Service Locations

  • 1. Support at home, Carlisle

    Unit 11 Clifford Court
    Parkhouse Business Park
    Cooper Way, Carlisle

    CA3 0JG

    01228 552486

    Show On Map

  • 2. Support at home, County Durham

    Unit C Adelaide Court
    Belmont Business Park
    Durham

    DH1 1TW

    0191 3841 360

    Show On Map

  • 3. Support at home, Newcastle

    Croft House
    Western Avenue
    Newcastle-Upon-Tyne

    NE4 8SR

    0191 2737 961

    Show On Map

  • 4. Support at home, Stockton on Tees

    2 Thornaby Place,
    Thornaby
    Stockton on Tees

    TS17 6BN

    01642 702730

    Show On Map

  • 5. Support at home, Sunderland

    181 Hylton Road
    Sunderland

    SR4 7YE

    0191 510 8753

    Show On Map

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Read stories of people we've helped

Carer Phillip got Red Cross support and now he has learnt specialist skills, met new people and is busy helping party goers over the festive season.

Second World War veterans, Ray and Arthur, make a memorial trip to the battlefields with our support.

After a heart attack and stroke, bowls enthusiast Connie thought she would never play the sport she loved again.

After losing both her husband and much of her eyesight, Hilda was at her very lowest ebb – until our volunteer helped her rediscover a zest for life.

Independent living: help people at home

Woman at her front door greeting the volunteer who's bringing her groceries

From giving people confidence to doing a weekly shop, our volunteers help people to live independently in their own home.