accessibility & help

Support in emergencies

County Durham and Teesside, Northumbria and Cumbria

We support people affected by emergencies both in the UK and abroad – from natural disasters such as floods and fire to terrorist attacks.

Find out more about support in emergencies

Step 1. Contact Us


Croft House
Western Avenue
Newcastle-Upon-Tyne
NE4 8SR

0191 2737 961

Map Details: skip

Location Name: 54.973696, -1.64813. Zoom: 12

Step 2. Service Locations

  • 1. Support in emergencies, Newcastle

    Croft House
    Western Avenue
    Newcastle upon Tyne

    NE4 8SR

    0191 2737 961

    Show On Map

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Read stories of people we've helped

We helped the Dawes family after their house caught fire. Their neighbours were so impressed by our volunteers they even raised money to help fund our work.

When a water pipe burst, an elderly couple were beside themselves with worry – until our volunteers arrived.

Emergency response UK

Day or night, in an emergency you’ll be there to help when someone needs it most.