accessibility & help

Contact the Red Cross

UK Office address

British Red Cross, UK Office, 44 Moorfields London EC2Y 9AL


Tel: 0344 871 11 11 (+ 44 2071 3879 00 from abroad)
Fax: 020 7562 2000
Textphone: 020 7562 2050 

How to help refugees

We have launched a helpline to answer questions on how you can support refugees. The Europe Refugee Crisis Support Line number is 0800 107 8727. It's open daily from 9am to 7pm. 

General enquiries

General enquiries about the work of the British Red Cross should be sent to or write to Information Resources at the address above.
(Please note the Red Cross does not accept marketing enquiries)

Donation and fundraising enquiries

If you have questions about donations and fundraising, please email You can also call the supporter care team on 0300 456 1155 or 0207 877 7480 or write to them at the above address.

International family tracing

If you are looking for a family member who has been separated from you as a result of armed conflict, natural disaster or migration, please contact your local Red Cross office.

Online shop enquiries

Please visit the shop contact details page where you can find contact details for our customer service team.

Website enquiries

If you are experiencing problems with the website or have a technical enquiry, please email

If you notice an error on the site, please let us know by filling out our website change request form.

If you have any comments about our website, please complete a website feedback form.

Spam and fraud

If you're not sure whether an email is genuinely from us, or you have other potential fraud questions, email

Invoice queries

If you have a question about an invoice you sent us, or an invoice we sent you, please call us on 0845 0547 311 or email Alternatively, you could write to us at: Shared Service Centre, British Red Cross, 1 Smithhills Street, Paisley PA1 1EA

Comments and complaints

Find out how to get in touch if you have any comments or complaints about our services in the UK.


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