UK Office address
British Red Cross
UK Office
44 Moorfields
London EC2Y 9AL
Switchboard
Tel: 0844 871 11 11 (+ 44 2071 3879 00 from abroad)
Fax: 020 7562 2000
Textphone: 020 7562 2050
General enquiries
General enquiries about the work of the British Red Cross should be sent to information@redcross.org.uk, call 0844 412 2804 or write to Information Resources at the address above.
Donation and fundraising enquiries
If you have questions about donations and fundraising, please email supportercare@redcross.org.uk. You can also call the supporter care team on 0844 87 100 87 or write to them at the above address.
International tracing and message services
If you are looking for a family member who has been separated from you as a result of war or disaster, then please contact itms2@redcross.org.uk or contact your local Red Cross office.
Online shop enquiries
Please visit the shop contact details page where you can find contact details for our customer service team.
Website enquiries
If you are experiencing problems with the website or have a technical enquiry, please email webteam@redcross.org.uk.
If you notice an error on the site, please let us know by filling out our website change request form.
If you have any comments about our website, please complete a website feedback form.
Spam and fraud
If you're not sure whether an email is genuinely from us, or you have other potential fraud questions, email fraud@redcross.org.uk.
Invoice queries
If you have a question about an invoice you sent us, or an invoice we sent you, please call us on 0845 0547 311 or email ssc@redcross.org.uk. Alternatively, you could write to us at: Shared Service Centre, British Red Cross, 1 Smithhills Street, Paisley PA1 1EA
Comments and complaints
Find out how to get in touch if you have any comments or complaints about our services in the UK.
