accessibility & help
When families are separated by conflict, disaster or migration, we work through a global network to put them back in touch - wherever they are.
If you have lost touch with relatives in the Philippines following Typhoon Washi, we may be able to help you contact them.
How to contact your family >
Read more about how our tracing services work and the kinds of cases we can help with, as well as our message service, which provides a way for families affected by war or disaster to keep in contact and share news.
Read more on the service >
If you want us to trace a family member, you can read about how we work in more detail.
How we work >
If you would like to send a Red Cross message to your family or trace family members, please contact your local Red Cross office.
View a map of our offices >
If we can't help, we can point you to other organisations, in the UK and overseas, that may be able to.
Each year, we hand out flower-shaped bookmarks to commemmorate those who've gone missing in conflicts.
For more than 100 years, the Red Cross has helped people find those they have lost because of conflict or disaster. Read their stories.
When Almaz fled Ethiopia, leaving her family, she didn’t know if she’d see them again.
Read Almaz's story >