accessibility & help

Accessibility

Our aim is to make the British Red Cross website accessible to all, including people with visual, cognitive, hearing or mobility impairments.

We are making the website compatible with assistive technologies to make our website more accessible. This includes screen-reading/magnifying software, voice-activated input software, and switch access.

Text resizing

You can resize the text in your browser using the three 'text size' buttons at the top right-hand corner of the page.

If this text resizing feature is not available, you can achieve the same result yourself by following these instructions:

Instructions for text resizing on a PC/Windows

Increase text size: hold down the CTRL key and press +
Decrease text size: hold down the CTRL key and press –

Instructions for text resizing on a Mac

Increase text size: hold down the Command key and press +
Decrease text size: hold down the Command key and press –

Zooming in and out without using a keyboard

How to zoom in without using a keyboard on Internet Explorer

Select the ‘tools’ button in the top right hand corner of the screen (this looks like a small cog or gear). Selecting this button will show a list of options including the ability to zoom in and out.

How to zoom in without using a keyboard on Firefox and Chrome

Select the menu button in the top right-hand corner of the screen (on Chrome this is three vertical dots, on Firefox this is three horizontal lines). Selecting this button will show a list of options, which includes the option to zoom in and out.

How to zoom in without using a keyboard on Safari

Select ‘View’ in the toolbar at the top of the screen. The menu that appears should include the option to zoom in.

Improvements we are making

Some of the specific steps we are taking to improve accessibility include:

  • providing subtitles and transcripts to all video content
  • including appropriate headings and subheadings to aid navigation by screen-readers
  • providing a sitemap for people who have trouble using the main navigation system
  • making text easy to understand making the text of links adequately meaningful so that their target is clear when they are read out of context
  • giving images appropriate alternative text so that the information they contain is conveyed to those who cannot see them
  • ensuring that foreground and background colours contrast sufficiently to help people who have difficulty distinguishing colours
  • ensuring all content can be accessed by keyboard only and that tab ordering is logical.

Multimedia: video and audio

We are in the process of adding captions to all our videos to assist deaf or hard-of-hearing users. We are also providing transcripts on this website where possible.

To see and hear some of our multimedia items, you will need to download the latest version of Flash.

Meeting accessibility guidelines

Our aim is that the Red Cross website will comply with the Web Accessibility Initiative Guidelines 2.0.

The guidelines are divided into three levels of compliance: Single-A (what you must do), Double-A (what you should do), and Triple-A (what you may do).

Specifically, we are working on ensuring that the site complies with Double-A standard. This means we will meet all priority one and two checkpoints of the guidelines.

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