accessibility & help

RedRoom and Red Cross systems

Logging in to British Red Cross systems from home or offsite

To keep our systems safe and secure, everyone will need to access them through our secure portal: There are a number of ways that this can work and this information is displayed below.

Non-Citrix Users (including volunteers wishing to access RedRoom)

If you are a volunteer who has no access to Citrix then you will use your Workforce ID, a password and the answer to a security question to access the portal. These details should have been provided to you in an email. If you have not received this email please contact the IT Services desk at: or by phone on 020 7877 7300.

The first time you login you will have to reset your password and also set the answers to three security questions, but you will only ever be asked one of these after this, these questions can also be used to reset your password.

Detailed instructions on this process can be found here you can also view a short video of the process below:

Citrix Users

All Citrix users will need to enter a security code in addition to their username and password. This is called dual factor authentication.

How to receive your code

You should select the most suitable way of receiving your secure code from the methods described below. If you need to change the method selected please contact the IT Service Desk.

Using a smart Phone

Download the app OneLogin OTP (one time password) to your phone or tablet from the app store (Google Play Store, Apple Store or Windows Store). Once the app is downloaded, it will generate a unique code every 30 seconds, you do not need signal for this to work.

Detailed instructions on this process can be found here.

There is also a short video showing how this process works which can be viewed here:

Using a text message

If you do not have a smart phone you can request a free text message to receive your secure code. Please contact the IT service desk at or on 020 7877 7300 with your workforce ID and the number you would like to receive the codes to. You will require signal in order to receive the code using this method.

Detailed instructions can be found here.

Using a token fob

Where no phone is available or you work in a hospital, please order a token fob by returning the order form that can be found here to the it service desk at

These fobs display a 6 digit code which changes every thirty seconds which can be entered into the portal.

Detailed instructions can be found here.

Who to contact for more information

If you need any further information then contact the IT service desk at or on 020 7877 7300.