accessibility & help

First aiders on standby in the busiest stations during Olympic rush

28 June 2012

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Nichola Jones 020 7877 7618 /
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A 220-strong team of first aid responders from the British Red Cross are teaming up with Network Rail to help keep London moving and passengers safe during the Games.

As London prepares to welcome millions of spectators from around the world, stations will become the gateways to the Games. It is estimated 20 million trips will be made by spectators on the capital’s rail networks during the Olympics and Paralympics – including three million on the busiest day.

Groups of expert first aiders will be working shifts around the clock at King’s Cross St Pancras, Paddington, London Bridge, Liverpool Street and Victoria from July 27 until August 12. During the Paralympics, first aid teams will be operating in Liverpool Street and London Bridge.

And it is not just first aid kits the crews will be carrying – there will also be multilingual phrase books to complement their life-saving skills and communicate with those in need of assistance. The Red Cross guide contains 62 questions and phrases related to first aid and emergencies, translated into 51 languages.
Vanessa Spiller, British Red Cross operations manager for London, said:
“For many people this will be a time of celebration and excitement but for those who need first aid support as they arrive in or leave the capital by train the Red Cross will be on hand to help.”
“We are thrilled to play a part in helping spectators to travel safely and smoothly as they make their way around the city.”

Many spectators from across the UK will arrive in London at National Rail stations. These stations will be particularly busy at peak commuter times. It is expected that about 80 per cent of spectators attending events in Greater London will travel by rail, including the Docklands Light Railway and Underground, placing extra demand on an already very busy network.

Network Rail and the British Red Cross will be working together in a bid to help make travellers’ journeys through busy stations a little easier.

David Ward, Network Rail’s Olympic delivery director, said:
“As well as continuing to offer the service which keeps millions of people moving across Britain each day, the Games will see millions of visitors coming through the capital’s train stations and we are committed to making their journeys as smooth as possible.
 “Teaming up with the Red Cross at our busiest stations means there will be additional expert help for anyone in need of first aid during the Games.”


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For further information please contact Nichola Jones 0207 877 7618 /
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Notes to editors
Red Cross volunteers will be present in London’s main transport hubs, as well as at the sailing site in Dorset, to provide first aid cover for the anticipated large crowds of spectators. First aiders will also be on hand at Olympic locations including the live big screens in Blackheath and the Kingston cycle race. Meanwhile the organisation will be ready to respond across the capital and indeed the UK, working alongside the emergency services, councils and utility companies to offer comfort and support in case of a crisis.

Transport figures taken from LOCOG’s official transport advice

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.