9 November 2012
For further information contact:
Helen Furnivall 07834 496765 / HFurnivall@redcross.org.uk
Out of hours mobile 07710 391703
British Red Cross providing telephone support in Northumberland
The British Red Cross is working with Northumberland County Council to provide a support line operated by specially trained staff and volunteers after an independent investigation by the council into record keeping at two cemeteries in Berwick.
The telephone support line will open at 8am on 9th November 2012 on 08444 632330 (or 0203 4170270 for anyone outside the UK). Lines will be open until 8pm each day, for as long as they may be required. Red Cross staff and volunteers specially trained in providing emotional support will be available to speak to callers who phone the helpline.
It follows an independent investigation commissioned by the council which has revealed some historical inaccuracies in burial records affecting a number of graves established before 2009 in Berwick North Road and Tweedmouth Cemeteries.
British Red Cross operations director Judi Evans says: “Our specially trained staff and volunteers will be on hand via the dedicated number to give support via the dedicated 08444 632330 number. All calls will be dealt with by Red Cross staff and volunteers from the local area and will be handled with the utmost care and sensitivity.”
Notes to editors
The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.