accessibility & help

Red Cross alert after thieves cut off lifeline service

8 June 2012

Press release

For immediate release  Friday 8 June 2012

For further information  Derek Masterton

Contact number  0141 891 4016 or 07818 457589


Red Cross alert after thieves cut off lifeline service

Red Cross emergency response teams were called in today (Friday) after 200 vulnerable people in the West Highlands had their lifeline telephone medical alert service cut off by metal thieves.

Two teams of volunteers in specially equipped vehicles were on standby in Kyle of Lochalsh after a request for support from NHS Highland.

The request came after telephone and internet services were disrupted when thieves interfered with a subsea communications cable in Loch Carron.

The highly trained volunteers were drafted in to check on any telecare users in the area who couldn’t be contacted by the NHS.

The telecare services are used by vulnerable people to summon medical help in the event of an emergency in their homes.

Anne Eadie, Red Cross service manager in the Skye and Lochalsh area, said: “Telecare is a vital service and any interruption is serious. We have been asked to visit and check on any service users who cannot be contacted by the NHS and who are considered vulnerable by the health authorities.

“Our volunteers are highly trained in emergency response skills, including first aid. In emergencies, the Red Cross works in support of the emergency services, local authorities and the NHS. We are very experienced in this type of work.”



Notes to editors

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.

We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

Follow us on twitter: @BRC_Scotland