accessibility & help

British Red Cross to provide ongoing support to flood hit communities in North Wales

29 November 2012

For immediate release Thursday 29 November, 2012
For further information Samantha Whitwham
Contact number 0117 3012608 or 07834 525 350

Staff and volunteers from the British Red Cross are liaising closely with Denbighshire County Council to ensure a coordinated response to help local communities devastated by the recent flooding.

The rest centre at St Asaph Leisure Centre, which was due to close at 12pm today, remains open due to high demand and Red Cross volunteers are currently supporting Denbighshire Food Bank to pack food parcels and deliver them around the local community.

A humanitarian centre has opened at St Asaph Library for those affected as the clear-up operation continues.

Red Cross volunteers are still active elsewhere in the City, transporting people from temporary accommodation to the humanitarian centre where they are able to pick up supplies such as clean bedding, donated clothing and kitchenware as well as information and advice about longer term support available to them.

Dave Worrall, project manager for the Red Cross Gofal Project, said: “Some people have lost absolutely everything and it will be a long time before many can return to their homes. People will also have lost their cars to the flood waters and so it’s questions of practicality, such as ‘how do I get the shopping home’ that are being asked today.

“Over the coming weeks and months, the Red Cross will be expanding existing services already operating in the flood-affected areas to provide support to those that need it, especially the elderly and vulnerable of our communities who may not have anyone else to turn to.”

The Red Cross currently offer Care in the Home and the Gofal services, which supports older or vulnerable people who may be recovering from an accident or illness, or who may be isolated and lonely and in need of some practical and emotional support to improve the quality of their lives.

Dave explained: “Our trained volunteers will be able to provide both day-to-day practical help such as shopping, collecting prescriptions, or transport to medical appointments while those affected concentrate on making their homes habitable. All our volunteers are trained in providing emotional support, which I am sure will be much needed over the coming weeks as people take stock of the damage caused by the flood waters.”

Other services available include the loan of medial equipment, advice and signposting to other organisations and service providers, and companionship and emotional support to those displaced from their homes who may be finding it difficult to settle into temporary accommodation.

Staff based at the Red Cross offices in Abergele are also busy coordinating the many offers of assistance by members of the public and liaising with the St Asaph City Council who are overseeing the deployment of volunteers.

David Hallows, service manager for emergency response, said: “People have obviously seen the reports on the News and they think to themselves ‘that could be me, what can I do to help?’ The result is that we’ve seen people travelling 60 or 70 miles to volunteer their services.”

If people affected by the floods would like further information about how the Red Cross can support them, they should contact the Abergele office on 01745 828350.

To find out more about the Red Cross please visit


Notes to editors

Please contact Sam Whitwham or Rebecca McIlhone for interview requests (07834 525 350 or 07525 128 297).

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.

We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

Follow us on Twitter: @BRC_West

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