accessibility & help

Mother and daughter thank British Red Cross for support after hospital visit

5 March 2013

For immediate release  Monday, March 4, 2013
For further information  Rebecca McIlhone
Contact number  0117 3012624 07525 128297

A retired school canteen worker from Poole and her grateful daughter have thanked the British Red Cross for giving them both peace of mind after a hospital visit.

As people all over the country celebrate Mother’s Day this weekend (Sunday, March 10) 81-year-old Marjorie Stacey will be receiving a visit from her daughter, Mandy Dale, who lives 100 miles away in Berkshire. Like many families, the distance between them means Mandy is increasingly worried about her mother, as she gets older. And so when the Red Cross Assisted Discharge Service was able to provide practical help for Marjorie after a hospital visit, the support also cut down on the worry for Mandy.

In November last year Marjorie was taken to A&E at Poole Hospital suffering from dizzy spells. Later that day she was discharged but had no-one at home to care for her.

Mandy says: “I live in Berkshire and was at home caring for my teenage son who has a broken leg so I couldn’t leave home and was in a real predicament.”

The Red Cross Assisted Discharge Service is a nine-month pilot – a joint initiative between Poole Hospital NHS Foundation Trust and the Red Cross in Dorset. The Red Cross provides skilled staff to assist patients who are referred to the service via nominated staff in the hospital’s emergency department or Rapid Access Consultation Evaluation (RACE) unit. From providing transport from hospital to ensuring lights and heating are on at home, the scheme seeks to ensure patients – who may be isolated or vulnerable, or whose relatives are unable to take them home – are comfortable and confident at home.

Marjorie says: “I was suffering from vertigo and when you’re on your own you get very frightened so I just dialled 999 and was taken to hospital.

“The Red Cross people took me home. They stayed and we had a cup of tea and then they came in for three more days. It was a good service. They would come in, make a cup of tea and we would sit and talk. They just popped in to see if everything was alright. It makes you feel really good because you know someone’s there.”

Mandy says: “The Red Cross were absolutely wonderful. They looked after mum so well and supported her back home doing everything I would have loved to have done but couldn’t.

“They collected a prescription for her and visited her morning and evening for three to four days and then after that they phoned her to make sure everything was ok.

“When you have a parent who is isolated and on their own you can feel very guilty so it was also lovely for me know that if there was a problem she could pick up the phone and talk to someone and they would be there for her.”

Val Horn, matron for older people’s services at Poole Hospital, says: “Since its launch in October the scheme has helped more than 100 of our patients to get home and back to health sooner.

“Giving our patients the confidence to be independent at home following a stay in hospital is really important, and I’m delighted that the scheme is giving not only patients but their relatives peace of mind.

“The feedback we have received so far has been overwhelmingly fantastic – it’s been an incredible success story and made a real difference to so many people and their families.”

Since its inception at the start of October last year (2012) the Assisted Discharge Service has helped more than 140 people settle back in at home after a visit to hospital.

To find out more about the Red Cross visit


Notes to editors

A photograph of Marjorie and her granddaughter (Mandy’s daughter) Charlie Dale, with Christine Ferguson from the Red Cross Assisted Discharge Service, is available on request. Please credit UNP.

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.

We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

Follow us on Twitter: @BRC_West

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