accessibility & help

British Red Cross seeks volunteers for a service supporting people returning home from hospital

The British Red Cross in Telford is looking for compassionate volunteers to provide practical and emotional support to people who have recently been discharged from hospital, helping them regain their independence.

The Red Cross provides short-term care and support in the home for people after an accident or illness, giving them the confidence to continue their daily lives. This service can be provided following a stay in hospital or to prevent unnecessary hospital admissions.

Kathryn Foster, from Lilleshall, near Telford, credits the service with helping her get back on her feet following surgery last year.

After being rushed to hospital for a gallbladder operation, Kathryn worried how she would cope at home alone. She remembered telling a friend about the Red Cross home from hospital service and wondered if she might be eligible herself – so asked a friend to get in touch.

The Red Cross organised for a volunteer to visit Kathryn once a week at home to help with shopping and other errands.

“I live in a small village in the country – it’s lovely but no longer has a shop,” said Kathryn. “I have two grown up daughters but they live in London and I have lots of friends who are marvellous but I didn’t want to put upon them more than I already do.

“The service was very simple and very straightforward and I’d recommend it. I’d give it top marks for follow up. The volunteers were very reliable and always rang when they said they were going to ring. These days, that’s rare.”

Volunteers need to be compassionate, have a friendly and caring personality and be available for a minimum of two hours per week. The role requires volunteers to visit people in their homes, giving practical support with light domestic tasks, shopping, collecting prescriptions and taking them to appointments.

The service does not include personal or nursing care but volunteers may need to provide emotional support, reassurance and encouragement to help people resume their normal daily routine. They must also be able to drive, and mileage will be reimbursed.

To find out more, please contact Kim Fawke, home from hospital co-ordinator, on 01952 209840 or email

To find out more about the Red Cross visit


For more information on the British Red Cross please visit:

Notes to editors

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.
We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

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