accessibility & help

Nottingham service nominated for award

20 October 2009

The Nottingham CICCS Team BRCLaunched earlier this year as a 12-month pilot scheme, the crisis intervention community support service (CICSS) has been nominated for a prestigious National Association of Primary Care PBC Vision Award.

The service, which supports patients at home who would otherwise have had to go into hospital, was launched on 1 July 2009 and has already reduced hospital admissions in 75 per cent of its referrals.

Nominated for the Improving Services For Patients Award, CICSS is run by the British Red Cross and is supported by the Nottingham North and East (NNEC) Practice Based Commissioning Consortium.

Supporting patients in their own homes

CICSS helps patients stay in their own homes by providing short-term intensive care to individuals within their own homes and identifying long-term care solutions for patients by establishing what support is needed on an on-going basis.

Nottingham resident Mary W struggled to care for her 81-year-old mother following a hospital stay. She said: “The practice nurse at my GP’s surgery referred me to the crisis intervention community support service. From the outset I no longer felt I was on my own.

"Red Cross volunteers initially came two or three times a day and helped me get the support I needed by liaising with social services to get additional care for my mother. I know that we would not have got the care we so desperately needed without the help of the Red Cross.”

Avoiding unwanted hospital admissions

The service's success comes from working in collaboration with other service providers in the public, private and voluntary sectors, and delivering a holistic care package for people who would not otherwise know where to turn to for the support they need. 

The service also supports clinicians by being a single point of access to community care, avoiding the only other alternative – an unwanted hospital admission.  

Dr Jo Heague from the Stenhouse Medical Centre in Arnold said: “We have referred several patients to CICCS and have found that it is a valuable service in preventing hospital admissions and enabling patients to keep their independence in their own home. We have found it to be a very worthwhile service which really benefits our patients.”

The National Association of Primary Care PBC Vision Awards will be held on Tuesday 17 November at the Hilton Birmingham Metropole.

Find out more about care in the home in Nottingham

Become a care in the home volunteer