accessibility & help

Volunteers help fire family on freezing night

10 December 2010

Volunteer helps a person walk away from a domestic fire© InfoVolunteers raced to help a particularly unlucky family who had to flee their burning home – and were then left shivering out on the street during one of the coldest nights of the year.

As fire-fighters tackled the blaze on 30 November, the fire and emergency support service (FESS) team arrived to help the stricken residents in Chelston, Torquay.

Volunteer Keith Finch said: “It was a bitterly cold evening and the family were standing out on the street when we arrived. We provided them with hot drinks and warmth in our FESS vehicle, as well as offering emotional support and comfort."

'Wonderful support'

“A simple thing like a cup of tea – and having someone to talk to – can have a big impact on those caught up an emergency. In the grand scale of things, our contribution was relatively small but our attendance at such incidents frees up the emergency services to carry out their vital roles.”

Ray Harris, from the local fire and rescue service, said: “The Red Cross attended very quickly and gave wonderful support to the people involved. I know the occupants of the house were very grateful for the help they received on such a cold night.”

Learn more about the fire and emergency support service

Become a  FESS volunteer


UK emergency news

The British Red Cross is helping to turn donated clothes into cash for people affected by the Grenfell Tower fire.

Three of the major funds set up to help the people affected by the Grenfell Tower fire have joined forces to help provide financial support.

Sign up for emails

Enter your email address below to receive the latest Red Cross news