accessibility & help

Volunteers offer support after substation fire

13 October 2011

Volunteers comfort a family inside their home after a fire© InfoVolunteers worked through all last night (12 October) to help local residents after a fire broke out at an electrical substation in Derbyshire – and were still at the scene offering support at noon the following day.

Fire and emergency support service (FESS) volunteers raced to help after the fire at Winster left thousands of people without power.     

While Western Power Distribution (WPD) staff worked through the night to restore supplies, volunteers provided support to those in need – providing warm drinks, hot water to warm baby’s bottles and food-making facilities. The Red Cross has an arrangement with the company to offer support to local communities following such incidents.

Round the clock support

The Red Cross also visited the homes of those identified as being among the more vulnerable in the community and gave them special packs provided by Western Power. These included useful items such as blankets, gloves, information sheets, a torch, a pen and an analogue phone.

More than 30 volunteers, working in shifts, have so far helped more than 100 people in the area, including the residents of a local care home. They are equipped with three FESS vehicles – which are designed to provide a warm, safe place for those affected by emergencies – and a mobile first aid unit.

Sue Thompson, senior service manager, was at the scene last night. She said: “Our volunteers were very quick to respond. They’ve worked tirelessly throughout the night to support people – providing reassurance and the special packs – and working alongside Western Power to keep people informed about the situation.”

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