9 November 2016
A team of British Red Cross volunteers are helping friends and family of those involved in today’s tram derailment in Croydon.
The five volunteers, trained in providing practical and emotional support, arrived at a reception centre with an emergency vehicle stocked with blankets, hygiene packs and refreshments.
They are providing whatever support is needed for those concerned about or waiting to be reunited with loved ones.
Simon Lewis, head of crisis response for the British Red Cross, said: “This is a very distressing incident and our thoughts go out to those involved.
“Our emergency response volunteers have been called out by Croydon Council to provide assistance at a centre set up to support the friends and families of those affected.
“Our volunteers work all year round to provide support and comfort to people during emergencies and times of crisis. Today, those skills will be put into practice.
“They are trained to provide a listening ear and support people so they can decide their next steps at what is undoubtedly an extremely confusing and distressing time.”
The British Red Cross has more volunteers on standby so support can be provided for as long as it is needed.
Anyone who is concerned about friends or relatives who might be involved in the incident can call 0800 056 0154.