accessibility & help

Our accountability

We are part of the world’s largest independent humanitarian organisation, the International Red Cross and Red Crescent Movement. We place great importance on providing quality services that have a positive impact on people who are vulnerable to crises.

We have been helping some of the world’s most vulnerable people for nearly 150 years. Our volunteers and staff provide care and emergency help across the UK and in many countries around the world.

We are accountable to the people who use our services, both in the UK and overseas. We are also accountable to the people who run and fund those services. Our accountability stems from our fundamental principles and values, which underpin all we do and say. 

Our internal policies

Organisational policies and procedures are an essential part of achieving our strategy to support people in crisis, and to ensure that work we do meets external and internal standards.

Specifically, our policies tell us what we have committed to doing, why and to what standard. Our procedures tell us how to do this.

Compliance with organisational policy is compulsory. All our policies are owned and approved by the board of trustees, the executive leadership team or the UK management team.

Staff and volunteers

The International Red Cross and Red Crescent Movement has a worldwide reputation for the provision of high-quality service. This is thanks to the strengths and diversity of our people.

We want to build a stronger learning culture within the British Red Cross. This means:

  • valuing, using and celebrating individual and collective experience
  • capturing and sharing what we have learned from our work within the organisation and beyond
  • ensuring that this fully informs our programme development.

Donors

The British Red Cross is a member of the Fundraising Regulator, the independent body which sets and maintains the standards for charitable fundraising in England and Wales. Registering with the regulator underlines our commitment to fundraise in a legal, open, honest and respectful way. 

We signed an undertaking with the Information Commissioner’s Office (ICO) in 2016 that commits the British Red Cross to best practice in fundraising calls.

We value each and every supporter and want to provide assurance that we are committed to the highest standards of fundraising.

Our donation enquiries page contains answers to commonly asked questions about making a donation, how we fundraise, our costs and how your donation will give hope to people when disaster strikes.

We also prominently display our supporter care contact details if our donors or members of the public have any other queries about donating to the British Red Cross.

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