accessibility & help

Lucky Day Lottery Terms and Conditions

1.  By entering the Lucky Day Lottery from the British Red Cross players agree to be bound by the terms and conditions contained herein.

2.  The Lucky Day Lottery from the British Red Cross is open to all mainland Great Britain residents over the age of 18 (this excludes Northern Ireland, Isle of Man, Channel Islands and British Forces Post Office addresses according to Gambling Act 2005 regulations). If you are not a resident of Great Britain you will not be able to enter. All proceeds from the lottery go to the British Red Cross.

3.  The Lucky Day Lottery is promoted by the British Red Cross Society (incorporated by Royal Charter 1908 and a registered charity in England and Wales (220949), Scotland (SC037738) and Isle of Man (0752) at UK Office, 44 Moorfields, London, EC2Y 9AL.

4.  The British Red Cross is registered with the Gambling Commission to operate this lottery, licence number 000-004686-N-304931-004 and 000-004686-A-315470-003. This licence is issued under Part 5 of the Gambling Act 2005.

5.  The British Red Cross’ qualified persons responsible for the lottery are Mark Astarita and Richard James Verden.

6.  Paid employees and volunteers of the British Red Cross, StarVale Management and Technologies Ltd. and Charity Funding & Promotion Ltd are not eligible to enter the Lucky Day Lottery.

7.  It is an offence to buy or purport to buy a lottery entry on behalf of anyone under the age of 16 (sixteen) years of age. It is the policy of the British Red Cross not to sign up people under the age of 18 (eighteen) to the Lucky Day Lottery. If a ticket is sold unknowingly to or for a person under the age of 18, he/she will be excluded from the Lucky Day Lottery and will forfeit his/her prize and his/her ticket money will be returned to them.

8.  All lottery entries are priced at £1 each. Players may purchase more than one entry and full payment for each lottery entry must be received in the form of cleared funds before the number can be entered into the draw. The current maximum number of entries that are available per person to buy online is 2 (two), and British Red Cross fundraisers and shop staff will only sell 2 (two) entries per person offline.

9.  Players’ lottery entry money (which has the same definition as ‘customer funds’, as defined in clause 4 of the Gambling Commission’s Licencing Conditions and Codes of Practice) will be held in a separate bank account so that, in the unlikely event of the insolvency of the British Red Cross, such funds will be protected.

10.  A unique lottery number will be allocated to each entry, which will be issued/confirmed with the confirmation of entry letter. The External Lottery Manager (ELM), StarVale Management & Technologies Ltd (Gambling Commission Remote Operating Licence Number: 000-003273-R-103079; Gambling Commission Combined Operating Licence Number: 000-003273-N-103078) will conduct, independently, the Lucky Day Lottery draw every Friday. If a bank holiday falls on a Friday, the draw for that week will take place the next available working day. The weekly draw will be made utilising a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission-approved, third-party test house.

11.  All lottery entry sales are final and no refunds will be made at any time, save as stipulated in clause 8. All players acknowledge that their payment of £1 per entry does not guarantee that they will win any prize.

12.  There will be 91 guaranteed weekly cash prizes winners (apart from 3 times a year where all lottery players will be entered into our seasonal superdraws – superdraw rules can be found here), although additional prizes could be offered from time to time.

13.  A list of the winning prize numbers with the prize amount, town/county of residence and draw date for prize winners will be published each week on the British Red Cross’ website: https://redcross.safeandsecurewebservices.net/results. Players can request a printed copy by calling the British Red Cross on 0300 456 11 55. By accepting a prize, players agree to this information being published and to taking part in publicity for the British Red Cross. In addition, the British Red Cross may ask to use winners’ stories and/or photographs for publication on the website, or to promote the lottery.

14.  The prizes for the Lucky Day Lottery from the British Red Cross are printed on the leaflets provided in the welcome pack and are advertised on the British Red Cross website: redcross.org.uk/lottery. Cash prizes will be transferred to the bank account with which the recipient has signed up.  This may take up to one week. There is no need to claim any prizes. There are no alternatives to any prize and no interest is payable. Players will be notified as to any change in the prize structure.

15.  All players are solely responsible for providing the British Red Cross with their accurate and up-to-date contact details and the British Red Cross is not liable in any way for failure or inability to contact any player due to errors, omissions or inaccuracies in the contact details that the player has provided.

16.  The British Red Cross will make all reasonable efforts to ensure that winners receive their prizes. After six months, the British Red Cross reserves the right to dispose of any unclaimed prizes as it thinks fit.

17.  The British Red Cross is committed to protecting players’ privacy. Data that is collected from players is used lawfully in accordance with the Data Protection Act 1998 and is used solely by the British Red Cross and carefully-selected agencies working on its behalf to communicate with supporters. Data may be used for lottery payment queries, informing winners that they have won a prize, sending newsletters and fundraising appeals. Any player has the right to access the information held about them. To obtain this information, please contact the British Red Cross in writing.

18.  Your details will be kept securely and only shared with organisations working on our behalf. The British Red Cross will not sell or swap your details with any other third parties.

19.  Entry into the Lucky Day Lottery from the British Red Cross can be cancelled at any time by notifying the British Red Cross in writing to: British Red Cross, UK Office, 44 Moorfields, London EC2Y 9AL; by calling 0300 456 11 55; or via email to supportercare@redcross.org.uk.

20.  Players can request a self-exclusion from the British Red Cross database for future lottery mailings by writing to FREEPOST RED CROSS, 44 Moorfields, London, EC2Y 9AL or by calling 0300 456 11 55.

21.  Any complaints relating to the Lucky Day Lottery from the British Red Cross should be sent in writing to: British Red Cross, UK Office, 44 Moorfields, London EC2Y 9AL, or via email to supportercare@redcross.org.uk, giving full details of the complaint and any supporting documentation. In the event of any dispute regarding the way the Lucky Day Lottery from the British Red Cross is conducted, in the first instance, the British Red Cross will endeavour to rectify and resolve the complaint. In the event that the complaint is still not resolved to the satisfaction of the complainant, the matter will be referred to IBAS (Independent Betting Adjudication Service), an independent third party, in order that they can make a judgement.

22.  The British Red Cross reserves the right to disqualify any player if it has reasonable grounds to believe the player has breached any of these terms and conditions.

23.  Nothing within these terms and conditions will create or should be construed as creating any form of contract between any lottery player and the British Red Cross.

24.  The British Red Cross will not be liable to any lottery player for any loss or damage suffered or arising from:

a)     any delays or failures in the postal service or other delivery methods used by the British Red Cross, or the lottery player from time to time;

b)    any delays or failures in any software or other systems used by the British Red Cross or its External Lottery Manager for the administration of the lottery;

c)     any delays or failures in the banking system used by the British Red Cross or the player;

d)    any refusal by the British Red Cross to accept registration of an individual as a lottery player or the cancellation of a lottery entry;

e)     any failure to enter a number into the draw;

f)      any event beyond the reasonable control of the British Red Cross.

25.  Neither the British Red Cross, nor its External Lottery Manager, will be liable to any player in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by any player in relation to participation in the Lucky Day Lottery from the British Red Cross (including loss of the opportunity to enter the lottery and/or the chance of winning a prize).

26.  Each player should retain a copy of these terms and conditions for their reference.

27.  The British Red Cross reserves the right to amend these terms and conditions at any time. If the British Red Cross does so, it will publish the amended terms and conditions on its website: redcross.org.uk/lottery.

28.  A copy of these terms and conditions may also be obtained by sending a stamped, addressed envelope to: British Red Cross, UK Office, 44 Moorfields, London, EC2Y 9AL.

29.  The laws of England and Wales will govern the interpretation and/or enforcement of these terms and conditions and the British Red Cross and all players hereby submit to the exclusive jurisdiction of the English courts.

30.  For more information about the British Red Cross, its lotteries and other ways to donate, please visit www.redcross.org.uk or contact the dedicated supporter services team by emailing supportercare@redcross.org.uk or by calling 0300 456 11 55.

31.  The British Red Cross is a member of the Lotteries Council www.lotteriescouncil.org.uk and therefore supports and contributes to research into problem gambling.

32.  The British Red Cross Social Responsibility policy is available on the website: redcross.org.uk/lottery. This includes information on our policy on responsible gambling, underage gambling, and fair and open draws. If you or a family member feel that you are experiencing problems with gambling, you can seek advice and support from the National Gambling Helpline 0808 8020 133 or via the Gambleaware website www.gambleaware.co.uk

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Supporter Care Line

(during office hours Mon-Fri)

0300 456 11 55

gambleaware.co.uk

If you feel you have a problem with gambling, visit www.gambleaware.co.uk or call the GamCare National Helpline on 0808 8020 133.

The British Red Cross is licensed and regulated by the Gambling Commission. Licence numbers: 000-004686-N-304931-004 and 000-004686-A-315470-003. If you would like more information about lotteries, please go to www.gamblingcommission.gov.uk. Promoter: The British Red Cross Society, 44 Moorfields, London, EC2Y 9AL. Tel: 0300 456 11 55. Responsible person: Mark Astarita. Underage gambling is an offence. Must be 18 or over to play.