Postage and packing charges
Based on the total value of your order, our delivery charges are as follows:
Under £30: £3.50
Between £30 and £50: £4.50
Over £50: Free
When you place your order, a dispatch date will appear on the website. Please note this date as it differs for different products. The dispatch date is the date when your products leave our warehouse. To find out when your products will arrive, add between 2 to 7 working days to the dispatch date. At this time, you are unable to request delivery for a particular day and time.
Currently, we only deliver within the UK. This includes the Channel Islands, Isle of Wight, Isle of Man and Northern Ireland.
We do not deliver outside of these areas. However, there is a Red Cross or Red Crescent Society in almost every country in the world, some of which have online shops. Click here for a list of other Red Cross and Red Crescent websites.
Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 21 days of receipt, and in a fully resaleable condition (that is, in perfect condition and in its original, undamaged packaging). If the product is not returned to us in this manner, we regret that we may be able to offer you a refund. Please note that this policy does not affect any statutory rights you may have,
We will not refund or exchange products that were specially adapted to suit your requirements unless they are faulty, damaged or incorrect.
Where a product is faulty, damaged or incorrect, we will refund both the original delivery charge and the cost to you of returning the product. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us, and the original delivery charge will not be refunded.
You do not need to contact us before returning an item. Simply return the item by sending it to the address on the dispatch note that was included with your delivery. Follow the instructions on that note, and make sure that you return the item/s to us within 21 days.
You are responsible for any returned goods until they reach our warehouse. We strongly advise that you obtain a proof of postage certificate when returning any product to us. Certificates are available free of charge from the post office.