accessibility & help

Feedback about our Independent Living services

Volunteer demonstrating a wheelchair

Anyone who uses our services is given the opportunity to give anonymous feedback on their experience.

The British Red Cross is committed to asking the NHS friends and family test (FFT) of all of its services, regardless of NHS funding into that service.

Early May 2016 saw the roll-out of new feedback forms for all Independent Living Services including the FFT questions, giving all of the people we help the option to give feedback anonymously.

The results

In August 271 people using Independent Living and Mobility aids services gave feedback to us.

We would like you to think about your recent experiences of our service: how likely are you to recommend our service to friends and family if they needed similar care or support?

 Extremely likely Likely
Neither likely nor unlikely
Unlikely Extremely unlikely Don't know No response

233 24 2 1 3 0 8


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Assessing the value of our support

 Volunteer talking with client

We commissioned independent research to show how our services can save health commissioners money.

Read the report   >