accessibility & help

Feedback about our Independent Living services

Anyone who uses our services is given the opportunity to give anonymous feedback on their experience.

The British Red Cross is committed to asking the NHS friends and family test (FFT) of all of our services, regardless of NHS funding into that service.

The feedback forms for our Independent Living services include the FFT questions. This gives all the people we help the option to provide feedback anonymously.

The latest results

Independent Living

In October, 125 people using our Independent Living services gave feedback to us. They answered the following question:

We would like you to think about your recent experiences of our service: how likely are you to recommend our service to friends and family if they needed similar care or support?




 Extremely likely Likely
Neither likely
nor unlikely
Unlikely Extremely unlikely Don't know No response
Sept
2017

94 23
2
0 1
0
5

 

Mobility aids 

In October, 108 people using our Mobility Aids services gave feedback to us. They answered the following question:

We would like you to think about your recent experiences of our service: how likely are you to recommend our service to friends and family if they needed similar care or support?




 Extremely likely Likely
Neither likely
nor unlikely
Unlikely Extremely unlikely Don't know No response
Sept
2017

100
5
0 0 0 0 3

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Assessing the value of our support

A volunteer providing support at home© Info

We commissioned independent research to show how our services can save health commissioners money.

Read the report >