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Online shop

If you had a problem ordering from the online shop and have not received a confirmatin email you can contact our customerservicecentre@redcross.org.uk to see if your order has been placed.

Providing the following details would help us find the problem:

  • Date and time of your attempted order.
  • What product(s) were you trying to order?
  • What you were trying to do? e.g. add product to basket, confirm order, or use a promotional code etc.
  • What browser do you use? e.g. Internet Explorer 7, Firefox 3, Safari etc.
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© British Red Cross 2010
British Red Cross, UK Office, 44 Moorfields, London EC2Y 9AL Phone: 0844 871 11 11. Fax: 020 7562 2000.

The British Red Cross Society, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).