accessibility & help

Find my missing family

Have you been separated from your family by war, a natural disaster or migration? Find out how we may be able to help you.

Looking for family in the Caribbean after Hurricane Irma?

If you are a British national concerned about other British nationals, call the Foreign & Commonwealth Office Hotline on 0207 008 0000.

For those concerned about relatives in French or Dutch Territories, information can be found here


How we can help find missing family around the world

We may be able to help you:

  • find your missing family: we can help when families are separated by armed conflict, disaster or migration
  • deliver family news: when normal means of communication break down, we can still send Red Cross messages to relatives. (Note: we do not send money or packages.) 
  • get a certificate of detention: for people who have been visited and registered by the International Committee of the Red Cross (ICRC) while detained, we may be able to provide confirmation of detention. 

All our services are free and confidential.

Contact us

 

How it works

  1. Click on the 'Contact us' button above. On the next page put your town or postcode in the box and click search.
  2. Then you can call your local team or click the 'Request' button to complete an online form.
  3. A member of the tracing team will contact you and arrange an appointment.
  4. At the appointment we will help you fill in a form. This asks lots of questions that will help us search for your family. We need as much information as possible. You can bring an adult family member, colleague or friend to help you at the appointment. We can also try to provide an interpreter.
  5. Once you have told us where you think your family members are staying, we will contact our colleagues in that country and ask them to help in the search.
  6. We cannot promise success, but will contact you as soon as we receive any news.

Looking for family in Texas and Louisiana after Hurricane Harvey?

If you have not been able to contact relatives  in Texas and Louisiana, check the American Red Cross Safe and Well website. This is updated regularly with registration lists from disaster shelters in the region. 

If your relative is not listed on the Safe and Well website and they have a serious, pre-existing health or mental health condition, disability, or mobility issue, please contact your nearest British Red Cross office and tell them you would like to trace your relative. 

In addition, if you are a British national concerned about other British nationals, call the Foreign & Commonwealth Office on 0207 008 1500.

Looking for family in Afghanistan?

Update: service has re-opened

The International Family Tracing service can now accept new tracing enquiries from people looking for their family in Afghanistan. Please contact your local office to discuss your enquiry (see instructions above).

If you currently have an open, suspended tracing enquiry with the British Red Cross for Afghanistan, please contact your local office to confirm your contact details and whether you have any news of your family members.

You can also use Trace the Face, an online tracing tool that uses photographs to help family members find each other. 

Questions about finding your missing family?


 

 

Departure and arrivals board at an airport

ንዝጠፍኡ ስድራ ቤትኩም ርኸቡ

ነቶም ብሰንኪ ግጭት፣ ዕንወት ወይ ስደት ዝጠፍኡ እተፍቅርዎም ስድራቤትኩም ኣብ መላእ ዓለም ነናድየልኩም ኢና። ናብ መላእ ሃገራውያን ዶባት ድማ መልእኽታት ንሰድድ ኢና።

Marie needed our help to reunite with her family.

Other organisations that could help find missing family

There are several organisations that can help you find someone in the UK or overseas.

Male silhouette against the sky

Finding missing family true stories

For more than 100 years, the Red Cross has helped people find those they have lost because of conflict or disaster. Read their stories.

Girl-holding-photo

International Day of the Disappeared

International Day of the Disappeared is on 30 August, every year - when we recognise the numbers of people still missing through conflict, disaster and migration.

Related

'I was so worried about my family, I couldn't eat'

Saytun Ali smiling

As a teenager, Saytun was forced to flee Somalia. She left her family behind - but we helped to put them back in touch.

Read her story >