Cash card

The British Red Cross and our partner Bankable have provided a prepaid card to help support you during this time.

If English is not your first language, you can download guidance in different languages at the bottom of this page which will help you to use your card.

If you received your card in the post

1. Contact your Red Cross office/ caseworker to let them know you have your card.

To ensure the money on your card is activated your card, you will need to either:

• tell your caseworker your reference number and answer some questions to prove it is you calling. Or
• send a photo or video of yourself with the card and give the card reference number (please remember to delete the photo/ video/ message after sending to keep your card number safe).

2. Sign on the back of your card. 

3. Memorise your Personal Identification Number and keep it somewhere safe away from your card. 

Shortly after the card is activated, the agreed cash amount will be loaded onto it. You will then be contacted to let you know that the card is ready to use. Your card will be valid for 14 weeks.

If you received your card in person from our team

If you were given your card in person, it has been activated and loaded with the agreed amount of money.

The amount  loaded on the card is based on your needs and in line with our policies. Your caseworker will be in touch with you to offer any ongoing support you might need.

To get help with your card

If you need help with your card, please contact your caseworker, log into Bankable or contact Red Cross cardholder services at 0300 332 1425 from Monday to Friday, 9am to 5pm.

You can download our terms and conditions. By using this card you accept these terms and conditions.

After the card expires, you will no longer have access to any funds left on it. Anything you don’t spend will be returned to the British Red Cross, to use to help others in need. 

Lost or stolen cards

If your card is lost or stolen, you must contact British Red Cross card services immediately on 0300 332 1425. This service is available at all times, and we will cancel the card and prevent further use.

You can also report your card lost or stolen at any time through Bankable.