Working for the British Red Cross

Behind every great cause there's an amazing team that makes everything possible.

Since 1870, the British Red Cross has been helping people in crisis, whoever and wherever they are. 

It's our mission to help as many people as we can in whatever way we can. Without our staff, this simply wouldn't be possible.

We're always on the lookout for people with bright minds and big ideas to join the Red Cross Movement and help us use human kindness to overcome crisis.

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Fiona, who works in refugee services in Wales, wears a British Red Cross fleece and holds up a shopping bag that says

What you get in return

As well as a rewarding career with a global charity, you'll get access to a wide range of enhanced benefits:

  • Flexible working – Your work-life balance is important to us. We’ll do what we can to make sure you can work in a way which suits you and your lifestyle
  • 36 days annual leave (including bank holidays) plus the chance to purchase 5 extra days leave – It’s time to refresh. We recognise the importance of plenty of time off to recharge 
  • Training and development opportunities – We want you to be the best you can be. We provide a range of courses and training opportunities to further your development
  • Maternity, paternity, adoption, shared parental and careers leave – Take the time you need to care for your loved ones
  • Wellbeing support and advice helpline – Mental health matters. We want all our staff to know they have someone to talk to when they need it most
  • Pension scheme – We want you to feel secure in the knowledge you can look forward to a comfortable, happy retirement
  • Employee discounts – As a British Red Cross member of staff, you will be eligible for a Blue Light Card which offers discounts at various well-known shops, restaurants, and brands
  • Cycle to work scheme – Hop on your bike and get active. Your physical health and wellbeing is important to us
  • Season ticket loan – We’ll provide an interest free loan to spread out the cost of your commute to work

 You can read our family friendly policies.


The British Red Cross does not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place which all staff and volunteers are bound by.

We are fully committed to promoting an environment in which all staff, volunteers and those we seek to help feel empowered to report any misconduct.

Find out more about our code of conduct and complaints procedures.


Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

We support a huge range of people and we recruit for a diverse and inclusive workforce.

Find out more about our approach to diversity.

Our values in action 

As an organisation we are guided by seven fundamental principles. These principles are at the heart of our values: compassionate, courageous, dynamic and inclusive. 

We each bring the values to life by living our 'values in action' across the organisation. By doing this, we all contribute to shaping the best environment to help people in crisis.  

Read more in our framework, which guides how we do things at the British Red Cross. 

Our values in action framework (PDF)

See what our staff say

Patrizia Lombardi – Team leader crisis response contact centre, and emergency response volunteer

What’s your role at British Red Cross?

I work at the crisis response central hub in Manchester, where we receive calls about incidents from all over the UK. It’s our job to source volunteers who are able to help out. Off the back of that, I also volunteer as an Emergency Response Volunteer on the frontline at some of those incidents. I have helped at the Doncaster floods, Bolton student floods and most recently welcoming families back from China at the start of the Coronavirus outbreak.

What does a typical day look like for you?

We take inbound calls from the fire service, UK power networks etc. who let us know what has happened and that there are people who need our help and we source volunteers who can do this. The type of incident can range from a small house fire to a major national incident.

What’s your team like?

Our central hub has recently celebrated its 3rd birthday, and there is a small team of us who have been here since the start. The centre previously opened out of hours, but we are now open 24 hours a day so have taken on new staff who are all great. It’s a friendly, supportive atmosphere and we all care about helping people who need it.

Favourite thing about working here?

My day to day role means I can help out with deploying volunteers to help people who really need it, but that I can also experience what it’s like to be one of those volunteers out in the frontline. I like that I can dip into the different services we offer. I am interested in doing some work in refugee services and independent living and I know that I will be supported to do so. As well as me gaining more experience, it benefits those we support and help.