accessibility & help

Fire and emergency support

When people are affected by a serious incident or emergency, our volunteers and staff – equipped with a specially adapted vehicle – respond around the clock.

Our volunteers are trained to provide emotional support, which means we can care for those affected while the emergency services to get on with the job.

What the firefighters say

The fire and emergency support volunteers provide an invaluable service to people at times of great emotional need and stress. When they are looking after the families, it means our fire-fighters have one less factor to consider.”

Mike Burroughs, fire protection support officer Devon and Somerset Fire and Rescue Service

Emergency stories

We helped the Dawes family after their house caught fire. Their neighbours were so impressed by our volunteers they even raised money to help fund our work.

When a water pipe burst in the early hours, an elderly couple were beside themselves with worry – until Red Cross volunteers turned up to help.

When a family found their home flooded by a burst water tank, they were inconsolable – until the Red Cross helped them put their lives back together.

Volunteer Fabrice Birembaut explains why he spends some nights helping people caught up in domestic fires and other emergencies.


Contact us

0115 965 8558 or ep&

Emergency response UK

Volunteers comforts a couple after an incident

Day or night, in an emergency you’ll be there to help when someone needs it most.