accessibility & help

Fire and emergency support

When people are affected by a serious incident or emergency, our volunteers and staff – equipped with a specially adapted vehicle – respond around the clock.

Our volunteers are trained to provide emotional support, which means we can care for those affected while the emergency services to get on with the job.

What the firefighters say

“The fire and emergency support volunteers provide an invaluable service to people at times of great emotional need and stress. When they are looking after the families, it means our fire-fighters have one less factor to consider.”
Mike Burroughs, fire protection support officer
Devon and Somerset Fire and Rescue Service

Emergency stories

Volunteer Fabrice Birembaut spends his nights helping people caught up in domestic fires and other emergencies, in the west Midlands.

When an elderly couple’s cat alerted them to a fire, they ran out into the cold night – but we made sure they were soon safe and warm again.

Fire and emergency support volunteer John Arnott thought he’d seen it all – until he got called out to three separate house fires in a single day.

When Cecil Muggeridge’s farm cottage was razed to the ground, he didn’t know where to turn – but our volunteers were soon at the scene to help.

Related

FES volunteering

Volunteer comforts a couple after an incident

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