accessibility & help

Fire and emergency support

When people are affected by a serious incident or emergency, our volunteers and staff – equipped with a specially adapted vehicle – respond around the clock.

Our volunteers are trained to provide emotional support, which means we can care for those affected while the emergency services to get on with the job.

What the firefighters say

“The fire and emergency support volunteers provide an invaluable service to people at times of great emotional need and stress. When they are looking after the families, it means our fire-fighters have one less factor to consider.”
Mike Burroughs, fire protection support officer
Devon and Somerset Fire and Rescue Service

Emergency stories

Volunteer Fabrice Birembaut spends his nights helping people caught up in domestic fires and other emergencies, in the west Midlands.

Volunteer Chris Allen felt exhausted and exhilarated – and just a little proud – after his first call-out to help a fire-stricken family.

When Cecil Muggeridge’s farm cottage was razed to the ground, he didn’t know where to turn – but our volunteers were soon at the scene to help.

Our volunteers raced through deep snow to help the family of a woman badly burned in a domestic gas explosion.


FES volunteering

Volunteer comforts a couple after an incident

Join us to provide much-needed help to people who are suddenly homeless after a disaster.

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