accessibility & help

Fire and emergency support

When people are affected by a serious incident or emergency, our volunteers and staff – equipped with a specially adapted vehicle – respond around the clock.

Our volunteers are trained to provide emotional support, which means we can care for those affected while the emergency services to get on with the job.

What the firefighters say

The fire and emergency support volunteers provide an invaluable service to people at times of great emotional need and stress. When they are looking after the families, it means our fire-fighters have one less factor to consider.”

Mike Burroughs, fire protection support officer Devon and Somerset Fire and Rescue Service

Emergency stories

A young man playing games on his PlayStation in an attic flat experienced some unexpected special effects when his roof was blasted by two bolts of lightning.

After Michelle fled her burning home with five children, a grandchild and her dogs in tow, she had no idea what to do next – then the British Red Cross turned up.

What makes someone get out of bed in the middle of the night to go and help a stranger whose home has burned down? Tom Newman sheds some light.

Volunteer Fabrice Birembaut explains why he spends some nights helping people caught up in domestic fires and other emergencies.


Contact us

0115 965 8558 or ep&

Emergency response UK

Volunteers comforts a couple after an incident

Day or night, in an emergency you’ll be there to help when someone needs it most.