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Contact us

Please choose one of the options to get in touch

  • I have a question

    We can help with general enquiries about our services. Use our form or call 0344 871 11 11.

  • I have feedback

    We aim to address complaints, compliments and comments as soon as possible. Use our form.

Our supporter care team are here to help

Have a query, question or need to talk to us about your donation?

Email supportercare@redcross.org.uk or call 0300 456 1155. Lines are open 10am–4pm, Monday to Friday.

You can you also visit our donation FAQs for help making, changing or managing your donation.

Find what you need

Before getting in touch, check if your enquiry is covered in one of these topics:

  • Hire a wheelchair

    Contact your local service to borrow or return a wheelchair.

  • Our charity shops

    Find a shop near you, donate good, arrange a collection or learn about volunteering.

  • Get help as a refugee

    If you are a refugee, asylum seeker or vulnerable migrant, we may be able to help you. See how you can get help.

  • Get support at home

    See how we can support you after a stay in hospital.

For general enquiries

Telephone: 0344 871 11 11 (from overseas: +44 207 138 7900).

Write to us at: 44 Moorfields, London, EC2Y 9AL.


Monthly charity donations keep us going. They allow us to plan our work, meaning we can respond at a moment’s notice. They also allow us to stay for longer. We are there for people in a crisis – but we are also there in the months and years that follow. Monthly donations to the British Red Cross help us carry on this work long after the cameras have gone.  

Help us go further: donate monthly

Do you have a question about this page or want to give us feedback? Visit our Contact Us page.