Log in to RedRoom, SAVi and OneLogin

Staff and volunteer login

Find out how to log in to British Red Cross IT systems, including Citrix, OneLogin, SAVi, RedRoom, webmail and e-learning platforms, when working remotely.

Working from home

Below, we set out the processes for accessing our OneLogin and Citrix tools for staff and volunteers. This information is also on Redroom.

Log in to OneLogin portal

You don’t need to use Citrix to access most of our systems. You can use the OneLogin portal to:

  • Send and receive emails
  • Visit RedRoom
  • Visit MySupport for support from IT and SSC
  • Access Office365
  • Access SAVi Self Service
  • Access Agresso to submit expenses
  • Use Fuse for learning and development
  • Book travel and accommodation on iCentral

If you need to access your personal or shared drive, connect to Citrix using the instructions further down.

Staff

The first time you log in outside of an office, you'll need a smartphone or tablet, as well as a laptop or computer.

  1. Download the 'OneLogin Protect' app to your smartphone/tablet
  2. Go to https://redcross.onelogin.com on your laptop/computer
  3. Enter your username and password on your laptop/computer
  4. Follow the instructions on the 'OneLogin Protect' app to pair your smartphone/tablet to your OneLogin account
  5. Click Send OTP on the app or enter the code manually on your device

Click here for a full guide

Volunteers

  1. Go to https://redcross.onelogin.com
  2. Enter your username and password which you can find in your welcome email/letter. Your username will be your 9 digit workforce ID then redcross.org.uk e.g. 000012345@redcross.org.uk
  3. Answer one security question (you have to set 3 security questions when you first log in)

Click here for a full guide

Connect to Citrix

From a British Red Cross laptop

  1. Download the 'OneLogin Protect' app to your smartphone/tablet
  2. Click on the Storefront icon on your desktop
  3. You’ll be redirected to the OneLogin portal, enter your username and password
  4. Follow the instructions on the 'OneLogin Protect' app to pair your smartphone/tablet to your OneLogin account
  5. Click Send OTP on the app or enter the code manually on your device
  6. Go back to the Storefront, you should now be logged in

Click here for a full guide

From a personal laptop

  1. Follow the instructions from the staff log in to OneLogin portal above
  2. Click on the Citrix icon on the OneLogin portal
  3. Select the drop down next to your name in the top right hand corner of the Citrix Storefront screen
  4. Select Change Citrix Receiver
  5. Click Use Citrix Light Receiver
  6. On the Citrix Storefront screen click on your desktop. Citrix will now launch in a new tab on your browser and you will have access to your virtual desktop

Click here for a full guide

Contact the IT service desk

If you need any further information, contact the IT service desk