accessibility & help

Information for commissioners and referrers

We have over 30 years’ experience in providing valuable, time-limited support to vulnerable people across the UK. We help ensure people can live independently in their own homes – reducing admissions to hospitals, and residential and nursing care.

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What we do

Our services are delivered by highly committed staff and volunteers who are carefully recruited, DBS-checked, competency assessed and fully trained to work with adult service users.

We already work extensively with commissioners and providers – we currently have 200 health and social care contracts across the UK – and support more than 175,000 service users each year.

Tailored support

The Red Cross offers personalised support for adults of all ages, but primarily focuses on older people and those living with disability.

Our combined services can be tailored to meet specific commissioner needs. We also have extensive experience of working within multi-agency frameworks to ensure service users have the best possible experience while in our care.

Our services


We provide intensive support after someone returns home following a period in hospital or residential care, or after a serious illness or onset of disability.

Hospital and care admission prevention and assisted discharge

We can form part of a multi-agency response to help a vulnerable person avoid entering hospital or a care home, or to get them out of statutory care more quickly.

A&E support

Working in partnership with hospitals, we can provide practical and emotional support to patients and families at accident and emergency departments.

Support at home

We can provide basic support for people when they are discharged from hospital.

Domestic and personal care

We can provide time-limited practical help, and in some areas we are registered to provide personal care for particularly vulnerable people.

Wheelchairs and other mobility aids

We provide time-limited loans of wheelchairs and other equipment, such as commodes or bath seats.


We can provide transport for people who cannot get around by themselves due to illness, disability or injury.

Supporting people

We can provide generic floating support services, including time-limited
help to vulnerable people or community groups – such as travellers or refugees – who may find it hard to access traditional services.

Support for people living with disabilities in Scotland

Options for Independence works with adults adjusting to an illness, health condition or disability. We provide immediate skilled support and opportunities so people can live more independently.

Therapeutic massage

This is generally offered as part of a broader service – gentle hand, neck and shoulder massage can help relieve stress and pain, and promote wellbeing.

Medication prompting

We can help people follow a scheme of medication without the need for full-time care or hospital admittance, whether through regular visits or telephone calls.

Partnership and signposting

We have experience of working in partnership with other providers and agencies, and are able to signpost to additional support

Get in touch

If you want to learn more about our health and social care services or are interested in discussing a partnership, our senior service managers are there to take your call.

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  • Health & support services 

Assessing the value of our support

 Volunteer talking with client

We commissioned independent research to show how our services can save health commissioners money.

Read the report   >