Our policies

We are committed to transparency. You can read summaries of our policies or download the full documents below

Code of conduct

We are committed to providing the people who work, volunteer and engage with us with an environment which is safe, inclusive and collaborative. Our British Red Cross code of conduct highlights ten key areas. It ensures that all of our people understand the behaviour expected of them and uphold the highest ethical, professional and quality standards in the support we provide to people in crisis.

Complaints, concerns and feedback policy

Sets out the standards we have when responding to a complaint, concern or feedback about our work, including the behaviour of our staff, volunteers or those working on our behalf.

Conflicts of interest policy

Helps staff, volunteers and board members understand conflicts of interest: where they might happen, how they can be avoided and how to manage them when identified.

Confidentiality policy

Sets out our commitment to the confidentiality of personal and business information. States our responsibilities regarding their disclosure.


Data protection policy

Meets our legal obligations under the Data Protection Act 1998 by ensuring that we safely and securely process the information that service users and supporters share with us, especially information that is sensitive in nature.

Environmental and carbon reduction policy

Ensures that the British Red Cross does all we can to mitigate climate change and its impact.

Equality and diversity policy

Sets out our commitment to encouraging diversity and equality of opportunity among our volunteers, staff and delegates. 

Ethical policy

Sets out the ethical standards for our organisation to make sure that we take a consistent ethical approach across all of our operations.

Harassment and bullying procedure

We will not tolerate any form of harassment and bullying, including abuse or misuse of power. We are committed to providing a work environment that is free from inappropriate and offensive behaviour, intimidation, threats, abuse, discrimination, bullying or harassment. All of our people have the right to be treated with dignity and respect. This procedure encourages our staff, delegates and volunteers to raise any concerns they have in confidence so that we can take appropriate action in response.

Health and safety policy

Meets our requirements under the Health and Safety at Work Act 1974, which requires that our policy for health and safety comprises a number of parts. This policy sets out our high-level commitment to safeguarding the health, safety and welfare of our people, as well as those who use our services and visit our premises. 

Information governance policy

This is the primary policy under which all other information governance policies, procedures and guidance relating to the management of information and data come under. 

Reserves policy

Ensures our work is protected from the risk of disruption at short notice due to a lack of funds, while ensuring we do not retain income for longer than required. The reserves policy is kept under regular review and reserves levels are adjusted as perceptions of risk and other factors change.

Safeguarding adults policy

Ensures our staff and volunteers know their responsibilities around safeguarding, and how to help adults at risk of harm and abuse to keep themselves safe.

Safeguarding children and young people policy

Ensures that all of our people understand their duties towards children and young people, and know how to respond appropriately when concerns are raised.

Transparency and accountability policy

Describes how we publish information about our structure and operations. Gives people the chance to evaluate how we’re performing in delivering services to people in crisis. It also details how we will respond to requests for information.

Travel and expenses policy

Outlines the process employees are expected to follow when making arrangements to travel on official business, as well as the process for reimbursement of official travel costs.