Visiting our museum and archives
Find out about tours and research visits, and the services and information we can provide.
Tours and research visits
Due to space and staffing considerations, tours and research appointments must be booked in advance via email.
Availability is limited. The maximum size of a tour group is 10.
Tours and research appointments are available:
10am - 4pm, Monday to Thursday
Email us to book your tour or research appointment:
You can read the museum and archives access policy, which sets out how we will make our collections accessible to a wide audience.
Our enquiry service
Our enquiry service provides information about the history of the British Red Cross, including staff and volunteer records for the First and Second World Wars.
For First World War personnel enquiries, you can search our online database. Please note that the database is temporarily unavailable until April 2018 due to work to upgrade the website.
We don’t offer a research service, but we can provide advice on whether we have materials relevant to your enquiry.
While we hold some materials relating to our prisoner of war support work, we don’t hold records of individual prisoners. These are held by the International Committee of the Red Cross in Geneva.
Visit the ICRC historical archives for digitised records of First World War prisoners of war and for information on their search service for records of Second World War prisoners of war.
We can also help arrange a research visit to our own collections if there are things you’d like to examine in person.
We try to respond to all enquiries within three weeks, but responses may take longer during busy periods.
We don’t charge for this enquiry service, but we ask for a donation of £5 or more to help cover costs.
You can donate online or by sending a cheque to:
British Red Cross
℅ Museum and archives,
We answer enquiries in the order received, and enquiries from new users are prioritised.
Although we may not hold the relevant information to answer your enquiry, we will always try to direct you to other sources of information where possible.