Complaints, compliments and comments

If you have feedback about us then we'd like to hear from you.

Please select from either of the two forms below.

General feedback - use the general feedback form if your feedback is about our services, international work, or charity shops. Or alternatively you can call us on 0344 871 11 11.

Fundraising feedback - use the fundraising feedback form if your feedback relates to how we raise funds for our charitable activities. You can use our fundraising form or call the Supporter Care team on 0300 456 11 55, if you have a fundraising issue.

Choose your feedback form:
Your feedback

Please provide the date and / or location of the incident if you can. This will help us follow up on the matter.

Your details

Provide your details if you'd like us to contact you about your feedback. Only one contact method is needed.

Please note that by submitting your information, you consent to the British Red Cross storing and using your personal information for the purposes of processing your complaint, compliment or comment as well as to contact you in respect to your feedback to us.

Your address

Your privacy

The British Red Cross is committed to privacy and will use personal data for the purpose it was collected or other legitimate purposes we tell you about: for example, to provide goods, services or information you have requested or to administer donations or services we provide. We may also analyse data we collect to better understand the people who support us or those who use or deliver our services. Sometimes this means us combining that data with information from reliable public sources. Our research allows us to tailor communications and services in a more focused and cost effective way, as well as better meeting your needs and the needs of others like you. However, we will never do this in a way that intrudes on personal privacy and will not use your data for a purpose that conflicts with previously expressed privacy preferences. For full details about how we use personal data, our legal basis for doing so and your privacy rights, please see our Privacy Notice online.